Nikki Dale

Experience

• 

  Misco UK

  Aug 2004 - Jan 2016

  As Misco’s HP care pack specialist my role is to increase the sales for HP ESSN services, I proactively contact Misco’s customers to discuss their warranty requirements and care pack renewals to win Misco new & repeat business.I also provide training to new starters around the importance of attaching services and provide them with the tools and skills sets required to sell the correct care pack on every order. In March 2014 although I no longer worked as an inbound sales representative, I was asked to go over to our new office in Budapest to train the new UK inbound sales team there passing on knowledge from my previous role. Show less As an inbound sales representative my role was to answer all inbound calls, process orders and answer customers email queries. In this role I also gained my NVQ level 2 in customer service and helped with some of the customer service queries that came in via phone or email. Within this department I also had the role of liaising with other Misco/Systemax offices worldwide to process any stock orders they required from the UK.During my time in inbound sales I also had to train new starters on how to use the system, the phones and also how to handle email queries. Show less

  • Sales Specialist

    Feb 2012 - Jan 2016

  • Inbound sales rep

    Aug 2004 - Feb 2012
• 

  Misco UK

  May 2016 - Oct 2017

  Project Manager

  As a project manager it is my primary responsibility to ensure that projects assigned to me are delivered on time, to budget and to the required level of quality within an agreed specification.

• 

  CCS Media Limited

  Nov 2017 - now

  Project Manager