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Alexander Hamby

Alexander Hamby

Junior IT Technician

Followers of Alexander Hamby470 followers
location of Alexander HambyUckfield, England, United Kingdom

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  • Timeline

  • About me

    Senior Product Manager, Global Network Services at American Express

  • Education

    • Tonbridge Grammar School

      2012 - 2014
      International Baccalaureate Multiple 35 points

    • Harvard Business School Online

      2019 - 2019
      Other; Certificate in Management Essentials Completed

      Management Essentials is an 8-week, 35-hour online certificate program from Harvard Business School. Management Essentials takes a distinctive, hands-on approach to management. Participants in this course learn to identify, understand, design, and shape critical organizational and managerial processes as a means of getting the work done.The course focuses on four of the most essential processes for managers: decision-making, implementation, learning, and change. Participants work… Show more Management Essentials is an 8-week, 35-hour online certificate program from Harvard Business School. Management Essentials takes a distinctive, hands-on approach to management. Participants in this course learn to identify, understand, design, and shape critical organizational and managerial processes as a means of getting the work done.The course focuses on four of the most essential processes for managers: decision-making, implementation, learning, and change. Participants work through real-world challenges faced by managers across a variety of industries, and come away with tangible tools and techniques that they can readily apply in their organizations to create higher quality, more efficient work. Show less

    • University of Sussex

      2015 - 2018
      Bachelor of Science (B.Sc.) BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES 1st Class Honours Degree

    • Harvard Business School Online

      2020 - 2020
      Other; Certificate in Business Analytics Complete

      HBS Online Business Analytics is an 8-week, 40-hour online certificate program from Harvard Business School. Business Analytics introduces quantitative methods used to analyze data and make better management decisions. Participants hone their understanding of key concepts, managerial judgment, and ability to apply course concepts to real business problems. Business Analytics was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the… Show more HBS Online Business Analytics is an 8-week, 40-hour online certificate program from Harvard Business School. Business Analytics introduces quantitative methods used to analyze data and make better management decisions. Participants hone their understanding of key concepts, managerial judgment, and ability to apply course concepts to real business problems. Business Analytics was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning method. Show less

  • Experience

    • Claverham Community College

      Jan 2009 - Jan 2011
      Junior IT Technician

    • Transactor

      Jan 2010 - Apr 2010
      Administrative Assistant

    • Tullys

      Jun 2010 - Apr 2015
      Administrative Assistant

    • The Ash Tree Inn

      Oct 2010 - Aug 2017
      Senior Staff

    • University of Sussex Students' Union

      Sept 2014 - Sept 2015
      Customer Service Assistant

    • University of Sussex Students' Union

      Mar 2017 - Sept 2018

      • Finance Administrator

        Mar 2018 - Sept 2018

      • Duty Manager

        Sept 2015 - Aug 2018

      • IT Administrator

        Mar 2017 - Jun 2017

    • American Express

      Jun 2017 - Aug 2017
      Operations Analyst intern

    • American Express

      Sept 2018 - now

      Responsible for leading product discovery on major initiatives affecting American Express' Global Payments Network. Focused on defining business value, contextualising required business change in highly technical landscapes and outlining technical and business outcomes for delivery teams. Product Owner responsible for the transactional satisfaction survey process for Global Merchants, Corporate clients and Consumer Disputes. Point of contact for business stakeholders, Agile technical groups and downstream data consumers. Undertook the 2 year Graduate program at American Express Graduate Scheme, working across the business in a variety of placements. Key achievements include driving 800bps improvement in marketing material approval efficiency, developing methodologies for data-based customer portfolio segmentation and implementing departmental cultural change.

      • Sr. Product Manager, Envisioning

        Mar 2024 - now

      • Senior Manager, Customer Listening

        Aug 2022 - Mar 2024

      • Manager, Customer Listening

        Nov 2020 - Aug 2022

      • Graduate Analyst

        Sept 2018 - Nov 2020

  • Licenses & Certifications

    • Level 2 Certificate in Awareness of Mental Health Problems

      CACHE
      Oct 2019

    • AgilePM Practitioner

      APMG International
      Dec 2019

    • BCS Professional Certificate in Business Architecture

      BCS, The Chartered Institute for IT
      Feb 2025
      View certificate certificate

    • Developing Supervisory Skills

      Blue Edge Training
      May 2016

    • HABC Level 2 Award for Personal Licence Holders (QCF)

      Highfield

    • AgilePM Foundation

      APMG International
      Dec 2019
      View certificate certificate

    • Mental Health First Aider

      Mental Health First Aid (MHFA) England
      Nov 2019

    • First Aid At Work

      St Johns Ambulance
      Jun 2016

  • Volunteer Experience

    • Team Leader

      Issued by Claverham Community College Adult Education department on Apr 2011
      Claverham Community College Adult Education departmentAssociated with Alexander Hamby