Mia Bandoquillo

Experience

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  Support Zebra (An FBC Company)

  Mar 2013 - Feb 2019

  Team Leader

  • Responsible for the monitoring of different teams and productivity reports, manpower and account-related information.• Monitor realtime calls and help the team as their subject matter expert. • Review QA audits on a daily basis followed by a one on one coaching to assure quality results. • Address account-related issues, seamless client communication, and met half-way with each team member's personal and professional goals.• Determine key strengths, goals, concerns, action plans, & help needed for each account-specific challenge.• Helping Workforce Management Team in managing staff schedules on a daily and weekly basis to maintain work efficiency. Show less

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  Onyx

  Mar 2015 - Mar 2017

  Customer Service Representative

  • Had extensive training as a Customer Service Representative and has a proven track record of maintaining a good number of calls and customer satisfaction• Responsible for an average of 60 inbound calls a day. • Responsible for Processing Orders, Assisting Shipping Concerns, Tracking Shipment Status, B2B, Processing Damage Claim, Return Request, Cancellation Request, Troubleshooting Car Parts and Accessories related issues, and Retention.

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  Smart Apartment Data

  Sept 2018 - Feb 2019

  Data Entry Clerk

  • Supervise an outbound account or a web software for a multifamily industry professional.• Collects important apartment information to enter and update the database to used by realtors and apartment locators to increase prospects.• Monitoring real-time calls, reviewing QA audits, coaching, calling specific clients to get relevant information about the property, • Handling email tickets. • Responsible for monitoring the team and conduct series of one on one coaching to fully achieve an efficient and effective working environment Show less

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  CrewFacilities.com

  Mar 2020 - Sept 2021

  Hospitality Specialist

  • Provides hospitality service via Booking.com, Airbnb, Expedia.• Worked with a logistics and travel management company. Processing long-term group reservations for clients: construction, transportation, and energy to government agencies including the Army, Navy, Coast Guard, Border Patrol, Department of Transportation.• Accounting Support/Audit Support in Accounts Receivable and Accounts Payable using either the billing portal or hotel guest folios• Processing hotel payments through online Credit Card payment.• Bid and Procurement Specialist• Book hotel room reservations. Show less

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  GrantMe

  Dec 2021 - Jan 2023

  Confirmation Specialist

  • I was working with Canadian students from grade 9s to undergraduates who use our platform to win scholarships, get into their top-choice schools, land high-paying jobs, and such other businesses. • I send all mass texts/emails as part of my daily task.• Responding to inbound texts and emails thru Salesmsg and Helpscout.• Booking consultation appointments with students and Education Specialist