Jeremy Stephens

Experience

• 

  Perot Systems Corp

  Mar 2005 - Nov 2016

  Manager - Infrastructure Integration

  • Played a pivotal role in cross-functional initiatives, contributing to the successful implementation of company-wide projects.• Created Discovery capability to support impact analysis for projects including Data Center migrations/consolidations/etc...• Led Largest Data Center migration projects in company history delivering on-time and on-budget.• Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.• Streamlined internal processes, reducing operational costs by 15% while maintaining a high standard of product and service quality.• Cultivated and nurtured key client relationships, leading to a 20% increase in client retention and satisfaction. Show less

• 

  Dell Technologies

  Nov 2009 - Nov 2016

  • Led cross functional team of 22 global resources with P&L responsibility for $20 million business unit. Exceeded profitability targets by 10%.• Reviewed emerging technologies for best fit to improve delivery efficiencies by reducing reliance on human capability for repeatable and data intensive tasks. Reduced delivery costs by 21%.• Initiated mentorship program, leading to 20% boost in employee satisfaction and 15% rise in team productivity.• Achieved 90% top talent retention rate by fostering growth culture and mentoring.• Standardized tools across estate to optimize cost and best practice deliver realizing a 34% cost savings. Show less • Led cross-functional initiatives for company-wide project execution and business process improvement. Developed junior staff on business processes, quality assurance, and customer service. • Streamlined operations to balance cost reduction with product quality. • Fostered key client relationships for business growth. • Established Communities of Practice. • Managed vendor relationships and contract negotiations for hardware, software and services. • Led a cross functional team of 18 resources with P&L responsibilities for $15 million business unit. • Elevated client retention and satisfaction levels by 20% through dedicated relationship management. Show less

  • Director

    Nov 2013 - Nov 2016

  • Sr. Manager

    Nov 2009 - Nov 2013
• 

  NTT DATA, Inc.

  Nov 2016 - Nov 2017

  Director

  • Led cross functional team of 27 global resources with P&L responsibility for $22 million business unit. Exceeded profitability targets by 16%. • Established department goals, objectives, and operating procedures, established cadence for documentation creation, maintenance and lessons learned improving efficiencies by 34%.• Applied business insights from direct customer feedback, data collected and market knowledge to drive organization initiatives improving client relationships by 16% and creating new capabilities to increase revenue by 22%.• Attained 26% reduction in project transition issues through strategic initiative sessions based off data driven performance metric and continuous improvements. Show less

• 

  NTT DATA Services

  Nov 2017 - Nov 2023

  Managing Sr. Director

  • Led global cross functional practices including Hybrid Infrastructure, Network, Cyber Recovery and Cyber Security expanding delivery capabilities 26% and increasing service offerings by 18%.• The team consisted of 68 resources, 24 direct reports, and 2 managers each leading teams of 21 resources across 4 countries.• Oversaw practice aspects of P&L for $60 million business unit, exceeding profitability targets by 10%.• Expanded offering portfolio with scalable solutions, realized 125% increase in revenue.• Collaborated and built technology roadmaps to align to business strategy and IT strategy based on technology innovation to build business advantage. • Diligent in staying up to date with emerging trends and technologies in the IT industry and making recommendations for their adoption.• Enhanced customer satisfaction (CSAT) scores by 10% through strategic process improvements, improving global customer communications and management of stakeholder’s expectations.• Cut operating expenses by 20% by leading teams to successfully developing procedures to implement strategic automation.• Standardized technical certification checklists to decrease risk exposure by 20%. Show less

• 

  TEKsystems

  Dec 2024 - now

  Technical Program Manager

  Responsible for leading a strategic account helping the customer solve business problems with technical solutions.