Joshua Folorunso

Experience

• 

  ST&T Limited

  Oct 2020 - Jan 2021

  Field Support Engineer

  As a Field Support Engineer, I:• ensured all IHS sites within our cluster are up and running at all time so as to provide network for the community.• manage sites equipment, i.e. solar and mechanical systems on hybrid (using both systems) and manual (using mechanical systems only) sites.• worked with my team lead in ensuring that the company's properties within our cluster are in good and working conditions.• ensured strict compliance to the company's safety policies by other FSEs. Show less

• 

  Wema Bank Plc.

  Aug 2021 - May 2024

  In this role, I:• set up merchants’ onboarding process for POS and NQR Payment system.• drive POS, QR code payment business in terms of profitability to ensure alignment with corporate/customer requirement.• manage business relationship with merchants, account managers, senior executives, ensuring requirements are met and drive service acceptance and high usage.• engage and manage PTSPs, Processors, Telcos Vendors and other stakeholders as necessary to ensure transaction optimization.• oversee terminal management and inventory • monitor, compile, compute and analyze POS transactions (transactions volumes, queues, utilization for different monthly reports and trends) and ensure that opportunities for optimizations are recognized early.• work in close partnership with business representatives, i.e. Product Owners and Product Managers in identifying and proposing application systems changes and enhancements for service improvement.• provide hands on deployment, configure and provide support to other Business Support Personnel on the field. Show less As a BSP, I:• monitored POS performance of each branch of the bank for information on target.• worked with E-Channels Operations to apply rebate where necessary.• worked with NIBSS/Interswitch to ensure reconciliation is hitch free both on POS and NQR • identified merchants declining in transaction and ensuring all the requirement are provided.• engaged inactive and under-performing merchants for appropriate measures • drove NQR and POS business by sending weekly and monthly transaction variance report to drive acquisition, volume and value. • also resolved other POS issues, calls and provide merchants' transaction reports daily. Show less

  • Acquiring and Onboarding Officer

    Dec 2023 - May 2024

  • POS Business Support Personnel

    Aug 2021 - Dec 2023
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  ARCA Payments Company LTD.

  May 2024 - now

  Business Support Analyst