Robert Burrell

Experience

• 

  Verizon Business

  Jan 2009 - Jan 2010

  Senior Test & Validation Engineer

  - Contributed to architecture and design specifications, Triple Play Services and Aggregation networks of FTTH customers, keeping the networks at the cutting edge of technology. - Engineered and recommended vendor products to Core Team Members for the development and build out of triple play services in the Kingdom of Saudi Arabia. - Leveraged teamwork to develop the lab facility and network equipment and improve process for deployment. - Brainstormed deployment design, service and testing of GPON vendor technology. - Reviewed proof of concept to validate vendor features on all equipment -Illustrated the 3rd party vendor's impact, enabling Verizon to build and develop a sound network design - Authored and documented the Validation Facility lab entry requirements and test cases for each vendor within the network design. - Provided technical expertise to Core Team, Testing, and planning groups, to prevent costly disruptions to network. Provided technical expertise Verizon Validation Facility with vendors such as Juniper, Tellabs 7100, Motorola OLT, CS2K and SIP telephony equipment for testing proposed architectures and designs. - Responsible for defining and documenting integration standards for the network. Show less

• 

  Ericsson

  Jan 2010 - Dec 2017

  - Planned and engineered activities within customer access networks. Including creating engineering work packages, scopes of work, material lists (BOM), provisioning details, installation MOP's, Labor Cost, and Test/Turn-up.- Performed and coordinated onsite site-surveys as required for projects.- Ensured thorough understanding of Calix E-Series, NGPON, C-Series, ADTRAN 500x series, Optellian WDM, Tunable wavelengths, and Cyan router.- Thorough knowledge of Ethernet, IP, FTTx, ATM, xDSL, IPTV, and voice services (SIP, MGCP, GR-303, and TR-08).- Authored Network upgrade method of procedures (MOP) for 1G to 10G transitions, ADSL to VDSL2, system decommissioning, installation of various broadband equipment.- Engineered tasks within Metasolv for various broadband deployment including creating, tracking EWO, ISR and MOP task- Created CLRs and DLRs within MetaSolv ranging from DSO up to the OC192, that are mapped and put into service or decommissioned.- Quality assurance of installation, construction, operation and break-fix remediation, with root cause analysis of all equipment associated with all Engineering Work Orders Show less - Orchestrated proof of concept for vendor features and functionality-Identified and communicate product requirements to engineering and test leads- Collaborated with vendors as the proxy between the customer and development- Authored functional specifications including requirements and detailed use cases for all new development efforts- Managed equipment, software and testing of an end to end system integration of GPON and OSS services supporting 7 ATT labs nationwide. - Founded and recommend vendor products to core team members for the development and test validation of DSLAM, CWDM, DWDM, and PON technology. - Assess training needs for the team and scheduled with partnered company or required 3rd party vendors.- Interfaced with development teams, both internal and third-party vendors to further improve products/releases - Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.- Collaborate with operations personnel as the subject expert related to the test validation, engineering, network design, and installation of network environment - Review all customer requirements for testing OSS, NER, NEL, EMS, Security and Quality Reliability -Managed day-to-day operational aspects of Broadband project and their scope, project plans, and revisions to meet challenging deadlines and requirements. Show less - Lead communication with test engineers, partnered vendor, and project/product managers.-Analyzed anomalies, discrepancies, and outstanding issues from testing. - Configured Alcatel 7450 router with VPN and configuration of catalyst switches - Authored reports to Ericsson Management concerning proposed issue solutions and implementation timetables. - Implement test and turn-up, provisioning, software upgrades, and troubleshooting services for (PSTN, SIP, CVOIP, Radius Authentication, Video, Data, etc.) for GPON/FTTN/IPDSLAM networks. - Successfully validated and passed each software revision and software features to prepare for first office applications (FOA). - Supported on-site installations, upgrades and system provisioning to turn-up, fault testing and acceptance.- Responsible for advanced troubleshooting and debugging systems after setup, as well as upgrading system software. Provided system design guidance and clarity on requirements to system test engineers. Show less - Interpreted clients Transport Network Design (TND), Customer Information Questionnaire (CIQ), Engineering Design Package (EDP) from ATT for MSN (Tellabs and ALU systems) and DACS (Tellabs). - Design and provision for Ethernet Transport Layer, Ethernet Service Layer (E-LAN, E-LINE) Maintained a robust Ethernet and Fiber transport network for the proposed network integrations for the Florida Market.- Delivered Backhaul and Routing Engineer supporting Ericsson's Layer 2 aggregation and Layer 3 routing for Sprint's Network Vision - Brainstormed network problem resolution for connectivity and network quality issues. - Script execution, hardware configuration and link debugging supporting FSO IP Backhaul operations at Sprint NV CDMA cell sites for new Ethernet integrations and SIU conversions to Ethernet. - Executed technical support as required for customer deployments, network integration, customer acceptance test execution, cutover and post cutover support, Cell and Router interface issues - Scripting for site configuration on the Smart Edge 1200 Router, Ericsson SP210 & SP310 router deployment - Executed configuration Audits for New Site Build on Tellabs MSN, ALU MSN and CISCO SIAD. SIU Site Integration, AAV Migration, and 3G/4G Integration. Show less - Test and Validation of last mile technologies including ADSL2+, VDSL2, FTTX/BPON/GPON/NGPON - Troubleshooting configuration, test and turn up of various broadband access platforms (TA500X series, Calix C7, E7). -Launched Flow through provisioning testing via TL1, CLI, and EMS. - Performance monitoring testing, auto discovery and manual node discovery Interoperability testing of Gateway Routers/Modems and set-top boxes for DSLAM/GPON services. - Support on-site installations from provisioning to turn-up, fault testing and acceptance. - Responsible for validating and testing Management/Platform Security, Video, Traffic Management, System Performance, System Authentication, System Upgrade, Fault Management, and Backup/Restore functionality for disaster recovery. IPTV, IGMP static join/leave validation, Unicast, multi-cast and video on demand (VOD). Show less

  • Senior Project Manager

    Jan 2015 - Dec 2017

  • Product Support Manager

    Jan 2014 - Jan 2015

  • Lead Test Engineer

    Jan 2013 - Jan 2014

  • Sr IP Backhaul Engineer

    Jan 2012 - Jan 2013

  • Senior Integration Engineer

    Jan 2010 - Jan 2012
• 

  PM&A

  Jan 2018 - Aug 2018

  Project Manager

  -Spearheaded management of multiple projects, in-house crews and sub-contractors, towards the construction of the AT&T Fiber Light Gig for Aerial and Underground activities.-Streamlined the material handling for all project sites and ensured adequate inventory is in stock for the ongoing projects.-Drove cost reduction associated with rush orders-Recommended and implemented changes in operations resulting in project progressing on schedule and mitigating risk along the way.-Steered weekly project status report outlines, schedules, variance to budget, potential cost overruns.-Facilitated the gaining and closing of permits in a timely manner.-Completed quality checks and project acceptance per customer requirements-Steered effort in coordinating and communicating work-related activities with other employees, departments, and management-Prepared and reviewed all project reports, red-line drawings and project production reports for accuracy Show less

• 

  Verizon

  Aug 2018 - now

  - Driving Verizon strategic partnerships and enabling senior leadership for partnership discussions and strategies.- Ensuring VCP Configuration and Deployment compliance.- Developing and maintaining vendor contract line of sight across VCP - Developing opportunities to obtain cost mitigation/savings throughout the contract lifecycle.- Engaging, responding to and resolving issues and escalations related to vendor activities, including corrective action plans as needed to improve vendor performance deficiencies.- Implementing vendor scorecards and/or dashboards as a communication vehicle to be presented in periodic reviews (monthly, quarterly and/or yearly as needed) with vendors and relevant stakeholder groups.- Development of standardize reporting mechanisms for Vendors across the board to ensure consistency- Directing and influencing internal escalation processes to address support or delivery risks from vendors and associated cost impacts.- Documenting and expanding visibility of Total Cost of Operations (TOC) for the VCP portfolio.- Collaborating with internal stakeholders to continuously improve internal processes and remove roadblocks to success.- Driving VCP Naming requirements for Vendor applications instantiating within the VCP infrastructure. Show less -Drive resolution to Consumer voicemail, Security Rules, and End user customer related issues.-Enacted upon troubleshooting infrastructure elements, both in and outside of the VCP cloud environment.-Analysis of data to prepare for Migration of Legacy Platforms CSF, and UReach Voicemail Platforms to the VCP Cloud-Collaborated with Tier2 Team, in the development of scripts and programs to leverage automation to eliminate manual processes and provide near real-time visibility into system health and performance.-Perform troubleshooting within the OpenStack environment with Maintenance Engineering to assist in deployment issues logged during testing.-Brainstormed with teams to Identify deficiencies and quickly develop a solution, Improving the reliability and operational efficiencies.-Monitoring of the Consumer Voicemail network, including monitoring configuration and alerting, designing new monitoring capabilities, and maintaining current solutions -Illustration using various programming languages such as Shell, Python, PowerShell or equivalent scripting language.-Troubleshooting and Problem isolation for the following platforms, Central Intelligence Messaging (CIM), Mavenier VMAS, CSF, and UReach.-Oversee environments including planning upgrades and documenting inter-dependencies Show less

  • VCP Vendor Technical Manager (VTM)

    Jul 2021 - now

  • Sr Software Engineer Consultant - Tech Strategy

    Aug 2018 - Jul 2021