Jainy Shah

Experience

• 

  Bentley University

  Jan 2004 - May 2004

  Volunteer

  -Executed the retrospective conversion of the business ethics book collection into the library’s main catalog. -Performed database entries related to academic journals, books, faculty, and alumni and reconciled barcodes and library catalog information from library reports.

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  Fusion Stones

  Jan 2009 - Jan 2011

  Entrepreneur

  • Launched and managed a retail business selling fashion jewelry and home décor.• Set price points and promotional campaigns.• Promoted products and increased sales by attending local cultural events.• Partnered with vendors to import finished products and manage inventory.• Generated sales and revenue reports.• Managed customer expectations and relationships to drive repeat business and referrals.

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  ActiveTravels

  Apr 2016 - Nov 2016

  Reservation Agent

  • Communicated with clients to gather requirements regarding travel destination, mode of transportation, travel dates, and accommodations.• Arranged transportation and hotel reservations, utilizing travel information systems.• Created digital packages for customers as a final document that included all their travel information.• Performed day-to-day administrative tasks such as preparing daily activity charts, monthly reports, and performance tracking.

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  Grand Circle Corporation

  Oct 2018 - Nov 2022

  • Ensured web data accuracy by investigating data anomalies to determine if there were any issues. • Learned about competitive analysis on competitors' pricing base.• Entered web accuracy details using spreadsheets to share with management.• Learned how to edit catalog page/promotional page using Adobe service platform tool Workfront.• Acquired knowledge to analyze Tableau reports and understand the statistics of the total numbers of marketing emails, open rates, and success booking rates. Show less • Marketed Grand Circle’s award-winning trips to travelers by promoting their tour packages for selling purposes. • Listen attentively to the caller's needs to ensure a positive customer experience.• Personalized travelers’ experiences based on their unique preferences, from booking their ideal departure to personalizing their air itineraries using the computer reservation system Amadeus.• Communicating required information to our travelers efficiently, including the details of our products and policies.• Provided exceptional customer service to drive customer loyalty and referrals.• Maintained a high standard of communication and expert conflict resolution to assure customer satisfaction.• Managed client profiles using the Customer Relationship Management platform (Genesys, Customer 360). Show less

  • Mentorship - Product Marketing

    Sept 2022 - Nov 2022

  • Regional Travel Advisor

    Oct 2018 - Sept 2022
• 

  Bentley University

  May 2023 - now

  Assistant Director, Graduate Admissions

  - Monitor lead activity to provide timely response to individual inquiries and initiate proactive outreach to prospective students.- Work closely with other Admission Officers to develop an understanding of programs, prerequisites, admission criteria, and related trends.- Advise prospective students on program offerings and requirements, admission standards and procedures.- Represent the Graduate School, promote its programs, and actively engage prospects at fairs, conferences, school visits, and other off-campus events.- Conduct appointments, info sessions, campus tours, webinars, and other activities for prospective students; coordinate logistics for on- and off-campus events.- Contribute toward social media strategies to promote the Graduate School and engage prospective and admitted students. Show less