Patricia Garner

Experience

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  Arthur Andersen

  Jan 1996 - Jul 1999

  LAN Administrator
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  トヨタ自動車株式会社

  Apr 2000 - Apr 2002

  Helpdesk Support (Contract Position)
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  Amgen

  Dec 2002 - Nov 2004

  Helpdesk Support
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  VCA Animal Hospitals

  Nov 2004 - Oct 2005

  Helpdesk Support
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  AECOM

  Oct 2005 - Apr 2006

  Helpdesk Support (Contract Position)
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  Delta Dental Ins.

  Apr 2006 - Oct 2006

  Helpdesk Support (Contract Position)
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  Little Company of Mary

  Oct 2006 - Dec 2006

  Helpdesk Support (Contract Position)
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  Pfizer

  Jan 2007 - Dec 2007

  Technical Support/LAN Administrator (Contract Position)
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  Paul Hastings

  Jan 2008 - Oct 2013

  Support Center Analyst

  • Supported over 10,000 employees worldwide via phone and email• Assisted remote users with connectivity issues; performed troubleshooting procedures for Citrix VPN, RSA Token, Netscaler; and utilized Network Console, GotoAssist and Shadowing to remote to user PC• Provided telecommunication support on Nortel and Cisco phones• Performed testing of software, provided valuable feedback and was instrumental in successful program implementation• Served as the go-to-person for team members, providing technical assistance and trainingTECHNOLOGY SUPPORTED: Worksite, Macpac, Workshare, Windows 7, Mac OS, MS Office 2010, MS Lync, Internet Explorer 9.0, Postini, Intranet Portal, WinRAR, WinZip, Soundpath, LiveMeeting, WebEx, Adobe Acrobat X Pro, Best Authority, McAfee, Right Fax, Blackberry, Good on iPhone and iPad, Carpe Diem, Interaction My Contacts, New Business Intake System, Time Builder, Chrome River, iPay Show less

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  Quinn Emmanuel Urquhart & Sullivan, LLP

  Jan 2013 - Jan 2014

  Technical Support

  • Provided first-level technical support via phone and email to 15 offices worldwide• Assisted remote users with connectivity issues; and performed troubleshooting procedures forCitrix, RSA Token, Netscaler, Exchange Administration and Active Directory AdministrationTECHNOLOGY SUPPORTED: Worksite, Workshare, Windows 7/XP, Mac OS, MS Office 2007, Microsoft Management Console, Internet Explorer 9.0/10.0, Google Chrome, GoAnyWhere Services 2.73 FTP, WinZip, FileZila, TrueCrypt, Snag IT 11.0, Go to Meeting, WebEx, Adobe Acrobat X Pro, Equitrac, Blackberry, SmartPhones, iPads, Time Entry, Chrome River, iPay, Legal Practice Support Applications Show less

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  TEKsystems

  Jan 2014 - Jan 2014

  IT Network Support (Contract Position)

  • Provided high-level technical support for main office staff and stores throughout the country• Performed troubleshooting procedures and efficiently resolved hardware, software and connectivity issues; administered active directory; installed printers; and maintained detailed log records of all helpdesk requests and resolutionsTECHNOLOGY SUPPORTED: Windows 7/XP, Mac OS, MS Office 2007/2010, Internet Explorer 11.0/10.0, Google Chrome, WinZip, Snag IT 12.0, WebEx, Adobe Acrobat XI Pro, SmartPhones, iPads, Airwatch, Team Viewer, Active Directory Administration, Image Laptops, Cisco Router Show less

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  Cox, Castle & Nicholson LLP

  Jun 2015 - Sept 2015

  Help Desk Support Specialist

  • Provides level two technical support for all office staff• Performs troubleshooting procedures and efficiently resolves hardware, software, telecommunication, mobile devices and connectivity issues; and maintained detailed log records of all requests via IQtrack.• Technology supported: Windows 7, MS Office 2010, Worksite, Change Pro 7.5, MACPAC, DTE Axiom, UserInvoVB, Citrix, PDF Converter Enterprise 8.2 by Nuance, Olympus Dictation, MaaS360, TightVNC, etc

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  Afinety

  Oct 2015 - Oct 2018

  Senior System Engineer

  Provides high-level technical support for Clients on-site and in-person as well as Managing multiple Projects• Performs troubleshooting procedures and efficiently resolves hardware, software and connectivity issues; administers active directory; installs printers; and maintains detailed log records of all project tickets and services tickets via MS SharePoint and ConnectWise• Technology supported: Windows 7/10, Windows 2008/2016, MS Office 2013/2016, WinZip, Snag IT, Adobe Acrobat Pro, SmartPhones, iPads, GoTo Assist, Active Directory Administration, Labtech, Varies Law Firm Applications Show less