Kenneth Brahier

Experience

• 

  AutoLoop / Car-Research

  Mar 2014 - Jan 2016

  Regional Account Manager

  Monitored a portfolio of 100+ clients, supporting dealership personnel to maximize product ROI through comprehensive CRM and marketing tools training. Formulated and executed customized training programs, including specialized materials and follow-up sessions for optimal product utilization. Analyzed dealership performance metrics, provided actionable insights, and facilitated upsell opportunities to boost client revenue. Sustained relationships with key dealership stakeholders for seamless communication and customer support.Highlights of accomplishments in this role include:• Grew monthly recurring revenue from $150K to $260K by capitalizing on upsell opportunities within existing accounts.• Retained 98% of clients, saving costs and augmenting retention in the territory by successfully preventing client churn.• Elevated product adoption rates by 27% by aligning utilization strategies with dealership goals and performance metrics.• Maintained direct communication, gained trust, and advised 100+ dealership GMs and key decision-makers for optimal business growth. Show less

• 

  Affinitiv (Formerly AutoLoop)

  Jan 2016 - Jan 2024

  Director of Field Development / Lead Sales Engineer

  Supervised a team of 23 Field Performance Managers across North America, overseeing in-store client presentations and training to drive product adoption and retention. Collaborated cross-functionally with product teams to develop software solutions in line with dealership needs. Served as a Subject Matter Expert, facilitating client meetings and supporting sales efforts, including RFP responses. Played an integral role in post-acquisition integration by building a sales enablement department and creating training materials for Affinitiv University to educate new sales executives on the client base.Highlights of accomplishments in this role include:• Increased client retention rate from 79% to 92%, surpassing the company's target goal and enhancing customer satisfaction.• Developed Service Lane Appraiser product, generating $139K+ in monthly recurring revenue from 175 dealerships.• Designed training programs for product utilization, raising average dealership profitability by 16%.• Implemented a Net Promoter Score (NPS) system to gather client feedback, leading to improved customer satisfaction, enhanced product features, and refined customer success processes, raising NPS from -17 to 54 in six months and boosting client retention from 81% to 92%. Show less