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Sonia Verma

Sonia Verma

Customer Service Executive

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location of Sonia VermaMumbai, Maharashtra, India

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  • Timeline

  • About me

    Operations Manager - Accenture in India

  • Education

    • Welingkar Institute of Management

      2016 - 2017
      Advance Diploma in Business Administration Business Administration, Management and Operations A

      Specialization in Business Administration

    • Mumbai University Mumbai

      2003 - 2004
      Bachelor’s Degree Psychology A

  • Experience

    • Reliance Infocomm Limited

      Mar 2004 - Dec 2004
      Customer Service Executive

      Handling Customer Complaints and queries. (Inbound Process)

    • Intelenet Global Services

      Jan 2005 - Nov 2006
      Sr. Customer Service Advisor

      Worked with Airtel VAS and Citibank Sales Voice Process

    • WNS

      Jan 2007 - Oct 2016
      Deputy Manager Quality

      Managed Transactional Quality, ISO and Service Excellence.

    • Accenture in India

      Nov 2016 - now
      Operations Manager - Utilities

      Operations Team Manager

  • Licenses & Certifications