Darin Ellis

Experience

• 

  Sitel Group

  Jan 1990 - Jan 1996

  Client Quality Representative

  •Conducted facility-wide quality audits and implemented appropriate solutions to drive increase in campaign effectiveness.•Traveled with clients to branches in Georgia, South Dakota and Nebraska to perform program start-up and development.•Tracked daily, weekly and monthly quality progress 64 sales representatives.•Supported teleservices operations and account management staffs in maintenance of quality standards and practices.•Conducted quality sections of employee performance appraisal process. Show less

• 

  Memberworks, Inc

  Jan 1996 - Oct 1998

  Lead Quality Assurance Coordinator

  •Successfully partnered with Fortune 500 clients to increase the effectiveness and profitability of their direct marketing campaigns.•Managed the quality processes of 17 Telemarketing Service Bureaus.•Restructured and managed quality assurance department resulting in increased productivity and labor cost savings.•Developed and implemented corporate policies and procedures.

• 

  Mission 1 Marketing

  Jan 1998 - Jan 1999

  General Manager

  General Manager-• Managed the selection, training and development of a 70-member staff resulting in maximum profitability, motivation and retention of employees. •Revitalized, managed and grew customer contact center from $100,000 in annual gross revenues to over $1 million in annual gross revenues.•Gave dynamic sales presentations resulting in a rapid 14-fold expansion of the client base while managing existing accounts in the business-to-business and consumer sectors.•Increased performance, professionalism and client satisfaction by establishing and managing quality assurance and training departments. •Developed quality assurance, training and sales manuals that defined corporate procedures and strengthened performance standards for customer service applications.Account Manager-•Developed and managed all phases of direct teleservices campaigns for Fortune 500 clients from inception and start-up through campaign completion.•Effectively increased campaign performance and profitability.•Acted as corporate liaison between clients and internal departments.•Drove corporate profitability through the acquisition of new business accounts. Show less

• 

  Reese Brothers Co

  Jan 1999 - Sept 2001

  Account Manager

  •Developed and managed teleservices campaigns for Fortune 500 clients from inception phase and start-up through campaign completion.•Expanded project scope of accounts resulting in an increase of $3.6 million in annual gross revenues.•Ensured collaborative communication between clients and internal departments.•Effectively grew account portfolio through the acquisition of new business accounts.

• 

  Mutual of Omaha

  Jan 2002 - Jan 2006

  Senior Marketing Specialist/Supervisor

  Senior Marketing Specialist•Active member of IMT committee (Integrated Marketing Team) responsible for corporate P&L planning.•Effectively developed and implemented marketing plans for LTC product line and managed throughout the life-cycle.•Developed and managed marketing materials and collateral for internal Agency Sales Division and external producers.•Actively drove market growth through insurance industry conventions and association meetings.Customer Relations Supervisor-•Managed a team of 19 licensed life and health insurance agents responsible for generating sales and providing CRM support to Direct-To-Consumer policyholders.•Managed and enhanced internal quarterly sales acquisition campaigns resulting in a 63% increase in profitability.•Developed actively engaged staff through daily, weekly and monthly coaching and feedback sessions.•Performed human resource activities including employee hiring and termination process, compensation and performance improvement planning.•Developed and managed sales agent incentive programs.•Reinforced corporate objectives and provided career development counseling for team members. •Managed vendor relationships of outsourced sales and service campaigns ensuring that financial targets were reached and surpassed. •Developed and managed staff modeling and budget forecasting. Show less

• 

  Ancillary Care Management

  Jan 2006 - Mar 2007

  Director of Claims

  •Directed and led a department of 65 FTEs responsible for billing, reimbursement, appeals processing and reconciliation of ancillary health insurance claims. •Effectively managed P&L activities resulting in an increase of $185,000 in revenues within a 5-month window.•Developed project plans and staffing models to maximize performance and corporate profitability.•Interfaced daily with external clients and internal business partners to ensure service levels and customer satisfaction objectives are being adequately achieved.•Directly collaborated with corporate sales staff in the RFP cycle and new business sales acquisition process.•Increased productivity performance, professionalism and client satisfaction by establishing and managing infrastructure enhancements. •Performed human resource activities including employee hiring and termination process, compensation and performance improvement planning. Show less

• 

  Blue Cross and Blue Shield of Nebraska

  Mar 2007 - Mar 2017

  Claims Manager

  • Managed and guided various high-performing teams of over 30+ FTEs, including clinical and non-clinical professionals. Directed and oversaw corporate training, documentation, and quality assessment process as well as regulatory audit compliance, claims payment, and appeals. Delivered services to execute Health Care Reforms by ensuring optimum regulatory compliance. Supervised and regulated end-to-end administrative strategies by establishing relationships with key stakeholders by organizing RFP procedure and account management tasks.• Reduced benefits administration cost by 30% and established business relationships with vendors to improve key services.• Turned around profit growth by over $98k through Six Sigma project initiatives.• Developed and organized infrastructure to increase employee satisfaction, effectiveness, and member retention rates.• Boosted business profitability through various processes related to human resources, such as staff recruitment, salary, and performance management to achieve organizational milestones. Show less

• 

  Conifer Health Solutions

  May 2017 - May 2019

  Patient Accounts Manager

  • Administered and oversaw overall billing and A/R lifecycle processes for over 14 acute and critical access hospitals for exceptional healthcare facilitates. Led and guided high-performing team of over 60+ FTEs in billing and A/R operations, including Medicare, Medicaid, and commercial health insurance. Played vital role in managing CMS audits and compliance with other relevant federal and state regulations. Devised approach to develop, monitor, and execute process innovations and boost excellence.• Generated optimum revenue outcomes by analyzing trends and managing payor relationships to increase profit.• Enhanced operational efficiency by executing human resource processes, such as employee retention, salary planning, and performance improvement. Show less

• 

  Nebraska Methodist Health System

  May 2019 - now

  Business Office Manager

  • Oversee billing and revenue cycle processes for a health system that consists of physician clinics and acute/critical access hospitals. Lead team of 50+ FTEs in charge of commercial health insurance billing and receivables management. Ensure adherence to all rules and regulations, including state and federal.• Increased income by performing trend analyses and effectively managing payor relationships.• Designed, implemented, and managed profitability-enhancing process improvements.• Promoted organizational success through activities involving human resources, such as recruiting process, employee performance management, remuneration, and planning. Show less