Jason Leibin

Experience

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  Silicon Graphics, Inc

  Mar 1997 - Aug 2001

  Systems Support Engineer II

  Accurately delivered onsite and remote hardware and software support in a fast paced, high customer focus environment. Performed large IRIX (>64 cpu) system installations, system testing, failure analysis/repair and system administration on the world's largest computer systems. Trained several major account employees in basic system administration and troubleshooting. Completed SGI's internal beta testing for IRIX system administration certification. Performed component and board level repair, as well as systems integration testing in SGI's manufacturing facilities for ~2.5 years on high-end UNIX server and graphics systems and system boards. Show less

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  WebMD - Scinet

  Apr 2002 - Apr 2003

  Technical Analyst / Field Engineer

  Installed and repaired workstations and servers running MSDOS, Windows 2000, and SCO Unix in heterogeneous and remote site environments. Installed, configured, and maintained printers, print servers, serial and network multiplexers, computers, terminals, terminal servers, data communication equipment, modems, routers, VPN's, networks using TCP/IP and NetBIOS, and all related software required to interconnect the devices. Provide professional support to all clients in the Phoenix Metro area at primary and remote sites, including homes offices for doctors.Track both field spares and new parts for local inventory. Provide timely updates to management, customers, and engineers concerning open tickets and root cause analysis. Assist sales and marketing by performing site surveys and providing recommendations. Show less

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  Cardiac Science Corporation

  Apr 2003 - Oct 2005

  Field Service Engineer

  Managed southwest service territory. Working from a home office, performed level III support to the entire Cardiac Science customer base; Installed and repaired all products offered by Cardiac Science both remotely and at customer sites. Equipment ranged from proprietary EKG systems and treadmills to new PC and server based networked telemetry systems. Tracked field spares for local parts inventory. Provided timely and accurate reports to management concerning all activities in the region. Sold new and maintained existing service contracts. Became a 'Quota Buster' in my first year. Show less

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  FUJIFILM Medical Systems U.S.A., Inc.

  Dec 2006 - now

  Managed a team of 14 Field Service Engineers in the Southwestern US and Hawaii. Responsible for all customer accounts in the zone and for 45% of the zone's $18M annual budget. Hired new Engineers and proactively mentored and provided training opportunities to all Engineers on the team. Hosted weekly virtual meetings to both update the team on new events and to make sure that my team had the tools and support necessary to provide the highest levels of customer care and service. Performed Project Management duties on all major version upgrades at large IDN's. Show less Install, maintain, troubleshoot, and proactively monitor enterprise level Synapse PACS installations at all major Fujifilm accounts in the Arizona area. Duties include service release patching, full version upgrade planning and implementation, DICOM and network troubleshooting, modality integration, and regular preventative maintenance on all assigned sites and systems. Systems range from single-server solutions to enterprise PACS systems with multiple Microsoft clusters, content switched / load balanced web and DICOM servers, and SAN/NAS/DAS/TAPE attached storage.Completed and passed all Fujifilm GAP testing, as well as all company sponsored product training on Synapse PACS and CR/Laser products. Awarded Engineer of the Year in 2008 for my region. Championed the Astea rollout in the region, creating Webex sessions showing how to perform everyday tasks. Worked with teammates to train and resolve issues. Consistently maintain minimal trunk stock levels and open call levels while constantly striving to exceed customer expectations. Show less

  • Senior Customer Support Engineer

    Apr 2013 - now

  • Area Service Manager - Zone 8

    Mar 2012 - Mar 2013

  • Customer Solutions Engineer - Network Systems

    Dec 2006 - Apr 2012