Mark Litman

Experience

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  Chaoslands

  Jan 2003 - Jan 2007

  QA Engineer, Co-Founder and Content developer

  • My role as lead QA was testing and bug reporting of Flash based applications. Front end accessibility and UI/UX testing. Server side tests for MySQL database integrity.• Bug reproduction based on user feedback and technical support.• Project marketing - increasing site traffic through banner exchange/advertising. Once launched, the game gathered over 100k unique users.• Nearly every word of lore about the game was written by me, including race and class descriptions as well as details about weapons and armor. Show less

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  HOT TELECOM

  Dec 2004 - Jan 2006

  VIP Support service for VoIP technology

  Was a member of the founding team of 5 people who initially provided support for new technologyintegration into main stream of telecom service using VoIP. Documentation, workflow and bug handling were created and still serve as examples in the firm.

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  Tel Aviv University

  Jul 2008 - Oct 2011

  Computer labs Supervisor and Customer service, Faculty of humanities

  Providing frontal technical support for all university staff members of the faculty as well as students.

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  Babylon

  Jul 2012 - Jul 2013

  QA Engineer and Compliance team investigator

  • Quality assurance of Babylon’s main source of income, the Search engine. Also the website, toolbar and translation software.• Main working tools: VMW, Fiddler, Bugzilla and custom automation test tools designed internally.• Documentation (STP, STD, STR) Working with SQL based BI report internal system to track proper installation of Babylon’s software.• As a compliance team investigator I was examining the methods our affiliates used to distribute Babylon’s toolbar and search engine to find that everything was in accordance to Google’s policy.• Providing technical skill training to new members of the compliance team.• Received excellent marks on an annual performance review from both within the QA group and from all directly intertwined groups (R&D, Marketing) based on my performance and behavior.• Advised on building automation tools to increase efficiency and reduce time in testing cycles.• Conducted data analysis on software that could potentially become secondary offer to be distributed with Babylon’s toolbar and search engine to increase Babylon’s revenue.• Tests performed: UI/UX, Cross browser compatibility, OS compatibility, resolution dependency, functionality, regression, usability, integration, validation, sanity, mobile and tablet compatibility. Show less

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  Freelance

  Sept 2013 - Jan 2016

  Autocad Draftsman

  Drafting schemes for various projects in Israel. Experience with AutoCAD versions 2012 - 2014

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  WalkMe™

  Feb 2016 - Feb 2020

  Responsibilities• Managing R&D projects that require cross-unit efforts.• Highlight and clean up of the stray tasks.• Development, improvement and integration of R&D protocols and processes.• Addressing prospect's security concerns.Achievements• Planned the integration of WhiteSource into the development life cycle, on a company-wide level.• Enforced processes and regulations to improve R&D work efficiency.• Created inhouse course to ensure teams are able to manage their tickets in the correct and self sufficient manner using the highly customized Jira workflow.• Drastically reduced amount of ticket escalations by reviewing them before assigning to the development teams, and improving the company's ticket creation culture.• Created a clear visualization of the ticket pipeline using Jira dashboards for better employee engagement and general status transparency.• Improved communications between local and offshore R&D teams by deep investigation and analysis of communication issues.• Became a key person in cross department communication, knowing exactly who to talk to in order to get things done with maximum efficiency and minimum interruptions.• GDPR project - planning and execution. Coordinating of R&D units to ensure full compliance with GDPR, SOC 2 and ISO 9001.• Implemented Digital Adaption Platform (DAP) solution for Jira.• Showcasing potential of WalkMe Automation in a successful demo that is still being used as a sales pitch. Show less

  • R&D Operations Project Manager

    Jul 2017 - Feb 2020

  • Delivery Manual QA, Platform Specialist

    Feb 2016 - Jul 2017
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  Rakuten Viber

  Jul 2021 - Jul 2023

  R&D Project Manager Team Lead

  Responsibilities•Leading a team of Project Managers that oversees all development in the R&D Business Unit.•Mentoring and leading a team of native apps (Android, iOS, and Desktop), backend, and web developers.•Ensuring the development team understands the product requirements and aligns feature implementation with business needs.•Hands-on SCRUM Master with a focus on timely delivery.•Balancing between operational and product needs, ensuring development delivers new features while keeping the lights on.•Coordinating across multiple platforms and units on large-scale projects requiring extensive development over time.•Hiring new Project Managers for the Business Unit.Achievements•Expanded leadership responsibilities by taking on three additional teams while already managing three, which led to a promotion to team lead.•Attended six daily meetings and ensured development and delivery aligned with product definitions.•Managed the entire development operation within the business unit, achieving an in-depth understanding of workflows, inter-unit connections, and their specific requirements and needs.•Coordinated three squads to successfully deliver the business unit's flagship product within a tight timeframe.•Highly increased transparency for management oversight by creating dashboards encompassing projects and team progress on goals and development status.•Inspired developers to seek out challenges by improving product features, refactoring old code, and generating new product ideas.•Successfully fostered team unity by organizing team-building activities and facilitating in-person interactions, resulting in a supportive and trusting work environment. The team is now highly motivated and collaborates seamlessly as a cohesive unit.•Early adopter and promoter of integrating OpenAI within the company.•Transformed Jira into a user-friendly environment and the primary tool for project needs. Show less