Kevin Bartelheim

Experience

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  Outback Steakhouse

  Jan 2014 - Feb 2015

  Host/Busser
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  Johnny Rebs’ True South

  Feb 2015 - Mar 2020

  Server

  • Achieved full shift server position by moving up from busser and host within my first year of employment.• Directed my support staff enabling myself to provide timely and excellent service to an 18-table section. • Performed multiple tasks at once successfully in a high stress environment. • Trained new hires and employees moving up into serving positions. • Awarded front of the house bonuses for outstanding achievement in multiple quarters.

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  OC Habitats

  Jan 2021 - Jul 2021

  OC Habitats Intern

  • Researched and wrote articles for the OC Habitats website while under tight deadlines.• Developed and conducted various guided educational hiking programs throughout Orange County.• Arranged and hosted a zoom presentation and interview with an OC Habitats partner for the public.• Organized and led a research team to compile data and information on various local animal species for the website.• Assumed the position of restoration lead becoming responsible for sending out weekly reminders on upcoming events, collecting volunteer signatures, and educating volunteers on restoration project details.• Completed coastal dune monitoring for threatened and endangered species while inputting data and maps online.• Worked on an intern team of 6 to facilitate efficiency of individual projects.• Educated community youth, classroom of 5-10 girl scouts, about sustainability and community engagement. Show less

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  ART THEATRE OF LONG BEACH

  Mar 2023 - Feb 2024

  Marketing/Concessions

  ▪ Created film one sheets in Word to market upcoming films and increased the number of patrons attending the theatre.▪ Collaborated with members of the board and team members to set up and host events.▪ Promoted email newsletter sign-ups and membership sales, inputted new members into the database system and issued membership cards.▪ Called expiring members informing of updates to membership programs and offered help to renew over the phone.

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  Palos Verdes Library District

  Oct 2023 - now

  Library Assistant II

  ▪ Performs circulation and service desk duties using the circulation control system to check out and in library materials; collects fines and fees; registers new borrowers and updates patron accounts and item records as needed.▪ Provides a high level of customer service, using independent judgement and tact, while interpreting, applying, and resolving questions regarding library circulation policies and procedures; assists patrons with study room reservations and questions, answers basic questions about library operations and the location of materials and refers patrons to appropriate library staff and departments.▪ Answers telephone calls and emails and provides assistance by investigating and resolving disputed patron accounts, answers mid-level reference questions or refer patrons to other library staff as appropriate.▪ Assists patrons with the operations of copy machines and provides basic technology and computer help including issuing refunds and performing routine maintenance.▪ Ensures work areas, shelving areas, and library premises are clean, safe, and in good working order including ordering supplies and spot-checking items for repair.▪ Performs daily opening and closing procedures including clearing the library of patrons at closing, collecting loose books and materials, reconciling the daily cash deposits.▪ Provides general clerical support, including preparation and maintenance of lists, data entry or clean-up, search reports, flyers, and other documents, and statistical and data reports.▪ Processes daily deliveries including receiving, checking, routing and distributing incoming internal and external documents, materials and supplies.▪ Occasionally performs paging duties as needed including counting, sorting and shelving materials, pulling and processing holds, retrieving items from the book drops, maintaining the literature racks and bulletin board, and performing shelf maintenance.▪ Assists Librarians with programming, displays, and outreach. Show less

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  Yorba Linda Public Library

  Feb 2024 - now

  Library Clerk & Passport Agent

  ▪ Passport Acceptance Agent processing patron passport applications in compliance with Department of State.▪ Provides excellent customer service in person, over the phone, and email balancing patron accounts, taking payments, providing information regarding policies and events, and helping patrons with registration details.▪ Stocks supplies for the office and library, mails out notices and passport packages, and ensures AMH machine is maintained and working properly.▪ Daily clerical tasks inputting data entry, maintaining lists, documentation and reports, and various other assignments through Microsoft Office Suite.▪ Works on special projects as needed. Show less