Hernane Velozo

Experience

• 

  AZZAS 2154

  Sept 2016 - Nov 2018

  Retail Staff

  At AZZAS 2154, formerly known as Arezzo&Co, I provided exceptional customer service, managed CRM, and oversaw sales, cash handling, and inventory control. I also spearheaded the organization and closure of the largest inventory in the Belo Horizonte region.

• 

  FF2

  Nov 2018 - now

  I lead HR processes, administrative operations, and automation initiatives to drive business efficiency and growth within the FF2 Group. I apply my background in Computer Engineering to streamline workflows and enhance decision-making through the integration of technology and data-driven solutions. I managed financial and inventory operations, implemented strategic training programs, and provided critical support for decision-making. I ensured the operational integrity of POS systems, guaranteeing seamless payment processing across all platforms. As a Process Leader, I was responsible for optimizing processes and leading error prevention training, fostering a culture of continuous improvement. I managed high-priority administrative functions, ensuring alignment with organizational goals and strategic vision.

  • Business & Technology Coordinator

    Jan 2023 - now

  • Operations Assistant

    Feb 2020 - Dec 2022

  • Process Leader

    Nov 2018 - Jan 2020
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  Pontifícia Universidade Católica de Minas Gerais

  Aug 2023 - Nov 2024

  Academic Monitor

  Academic monitor for the Introduction to Intelligent Systems and Descriptive Statistics.