Isaiah Coleman

Experience

• 

  RadioShack

  Sept 2012 - Jan 2014

  Retail Sales Associate

  Customer serviceSalesCustomer retentionOpening/closing of the store.Cash handling

• 

  Best Buy

  Oct 2013 - Jan 2014

  Retail sales associate

  I work in the mobile sales department as a third party vendor for sprint, At&t, verizon and also thier pre-paid wireless services such as virgin mobile and boost.

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  Cricket Wireless

  Feb 2014 - Sept 2014

  Sales Rep

  SalesCustomer serviceCustomer retentionTechnical supportOpening/closing of the storeCash handling

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  Sprint

  Jul 2014 - Dec 2015

  Cash handlingTechnical supportOpening/closingCustomer ServiceSales SalesStockingSupervisingCustomer serviceCash handling

  • Retail Sales Consultant

    Oct 2014 - Dec 2015

  • Lead retail sales day-by-day manager SWAS

    Jul 2014 - Dec 2015
• 

  US bank

  Aug 2014 - Oct 2014

  Teller

  Cash handling, sales, customer service

• 

  2020 Companies

  Jun 2016 - Sept 2018

  Account Manager

  Account management SalesDigital Advertising Customer Managment/Service Sales force, Google Ads, Facebook Ads.

• 

  Comcast Business

  Sept 2018 - Aug 2023

  Order Management Coordinator
• 

  Verizon

  Oct 2018 - Feb 2021

  Sales Specialist

  SalesCustomer serviceCustomer Management SalesForce

• 

  Jaycolevisuals

  May 2019 - now

  Business Owner
• 

  Young Aspiring Americans for Social and Political Activism (YAASPA)

  Jul 2021 - Aug 2022

  Racial equity liason
• 

  Hungry Wolf BBQ

  Jan 2022 - Sept 2024

  Social Media Manager

  1. **Content Creation & Curation** - Strong writing, editing, and design skills to create compelling, shareable content. - Ability to develop creative strategies for different platforms (Instagram, Twitter, Facebook, TikTok, LinkedIn, etc.). - Experience in creating multimedia content, including graphics, videos, and infographics.2. **Platform Expertise** - In-depth understanding of the functionality, algorithms, and best practices of all major social media platforms. - Experience with social media management tools like Hootsuite, Buffer, or Sprout Social.3. **Analytical Skills** - Ability to track, analyze, and report on social media performance using platforms like Google Analytics, native insights tools (Facebook Insights, Twitter Analytics), and other social media analytics platforms. - Strong understanding of KPIs such as engagement, reach, impressions, and follower growth.4. **Community Engagement** - Ability to manage and grow a social media community by engaging with followers and responding to comments and inquiries promptly. - Knowledge of online community building and social listening.5. **Marketing Strategy & Planning** - Experience in developing and executing social media marketing campaigns that align with broader marketing goals. - Ability to integrate social media strategies into a comprehensive marketing plan.6. **Trend Awareness** - Staying up-to-date with the latest trends, tools, and changes in the social media landscape. - Ability to incorporate trending topics, hashtags, and relevant content into social media strategies to boost visibility. Show less

• 

  PBS

  Nov 2022 - Sept 2024

  Customer Service Support Manager
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  American Home Finance

  Aug 2024 - now

  Help Desk Technician III

  Duties, accomplishments, and related skills• Performed Complex Troubleshooting: Diagnose and resolve intricate technical problems related to hardware, software, networks, and systems.• Performed Escalation Management: Handle escalated incidents from Tier 1 and Tier 2 technicians, providing timely and effective solutions.• Knowledge Base Creation: Developed and maintained comprehensive knowledge bases to document troubleshooting procedures and best practices.• System Administration: Assisted in the administration and maintenance of servers, networks, and other critical IT systems.• Vendor Coordination: Liaise with vendors and suppliers to resolve hardware and software issues.• Training and Mentoring: Provide training and mentorship to Tier 1 and Tier 2 technicians.• Root Cause Analysis: Investigate the underlying causes of recurring issues and implement preventative measures.• Performance Optimization: Monitor system performance and identify opportunities for improvementDiagnosing and resolving problems in response to customer reported incidentsResearching, evaluating and providing feedback on problematic trends and patterns to support customer support requirementsInteracting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as requiredInstalling, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performanceEnsuring application of information security/information assurance policies, principles and practices Show less