Varun Thampi

Experience

• 

  Mphasis

  Jul 2010 - May 2012

  Customer Service Representative

  • Conferred with customers about concerns with products or services to resolve problems• Educated customers about billing, payment processing and support policies and procedures• Generate and distribute management reports in accurate and timely manner• Participate in cross-functional meetings to resolve recurring customer issues

• 

  Aegis

  Jun 2012 - Feb 2014

  Executive Operations

  • Reviewed and analyzed detailed records• Documented information and submitted detailed reports• Generate and distribute management reports in accurate and timely manner• Perform data analysis for generating reports on periodic basis.• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.

• 

  First Advantage

  Mar 2014 - now

  Responsible for managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with Stakeholders to deliver winning products

  • Product Owner

    Apr 2024 - now

  • Assistant Manager - Robotics & Process Automation

    Mar 2014 - May 2024