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Lance Swinney

Lance Swinney

Followers of Lance Swinney611 followers
location of Lance SwinneyHouston, Texas, United States

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  • Timeline

  • About me

    IT Specialist

  • Education

    • University of Houston

      2009 - 2012
      Bachelor of Science (B.S.) Digital Media

      Activities and Societies: I am a member of the IGAEA of UH. Multiple design and art classes in concepts of color, pre production, andpostproduction in both print and digital media. Knowledge of Photoshop,Illustrator, and InDesign. Worked on a 4 – color press to design, produce andfinalize projects for classes as well as public viewing. Worked on high productionvideo and photography equipment while using software editing for classprojects. Studied leadership and organization courses while getting a major inDigital Media.

  • Experience

    • Business Solutions International

      May 2012 - Dec 2023

      Analyze all IT-related services and products for both the company and the client. Act as IT Director in all matters. Budget and procurement of IT. Consultant for end users and employees. Research of emerging technologies to help better serve customers. Maintaining project timelines and milestones. Configure and support computer devices; PCs, MACs, iOS, iPhones, Printers, Copiers, and Network devices. Involved in the hiring and development of employees. Created and managed schedules. Created the helpdesk department from the ground up. Manage day-to-day activities including but not limited to; service requests, inbound customer calls, addressing internal IT issues, and troubleshooting. Manage client expectations for sales and service. Train customers on sold equipment and create how-to guides. Communicate with clients in the sales, implementation, and delivery of products and services. Prospecting and Client Management. Forecasting and Budgeting. Product research and training.

      • IT Manager

        Jan 2020 - Dec 2023

      • Information Technology Help Desk Coordinator

        Aug 2019 - Jan 2020

      • Customer Relations Manager

        Oct 2016 - Aug 2019

      • Sales Specialist

        May 2012 - Oct 2016

    • NCS Network Cabling Services, Inc.

      Nov 2022 - now
      Help Desk Analyst

  • Licenses & Certifications

    • Drivve Sales Expert

      Jul 2012