
Mariam M.
Assistant Services Officer

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About me
Manager Customer Experience Western Sydney Airport (WSA) project
Education

Institute of Project Management
2023 - 2023Diploma of Project Management Project Management Completed
RMIT University
2021 -Customer Experience Strategy and Design CompletedCustomer Experience Strategy, personas, pain points and gain points, business strategy fit, prototyping, KPIs, change implementation.

University of Technology Sydney
2016 - 2019Bachelor of design in Architecture Architecture Completed
University of Technology Sydney
2019 - 2021Master of Architecture - MArch Architecture Completed
Experience

University of Technology Sydney
Jun 2016 - Feb 2018Assistant Services Officer
APN Architecture
Nov 2017 - Feb 2018Architect's Assistant
Transport for NSW
Jan 2018 - Feb 2021Human Factors - Regional Rail Project (RRP)
Aug 2020 - Feb 2021Systems Engineering & Assurance- Automatic Train Protection (ATP)
Feb 2020 - Jul 2020Parramatta Light Rail (PLR)- Urban Design
Jun 2019 - Jan 2020Design & Car Parks- Transport Access Program (TAP)
Jan 2018 - Jun 2019

NASA and the LONDON DESIGN MUSUEM
Feb 2019 - Oct 2019Architectural designer/Lead Researcher- 'Life on MARS' by NASA and ANACYCLEThe colonisation of Mars demands the separation and protection of humans inside a closed life-support system: a self-sustaining physical environment separated from its surroundings by a boundary that does not allow for the transfer of matter or energy. Closed systems enable scarce resources – water and oxygen – to be reused and recycled by being extracted, filtered and recirculated; most importantly, though, they convert waste into new viable commodities. Nevertheless, engineered closed-loop systems, which are mostly portrayed in simulations as robust circular systems, where waste equals food in an endless series of cycles and subcycles, are fragile and vulnerable because they depend on subtle biological interactions and the digestion of resources.‘Life on Mars’ is an attempt to design the engineering flow chart, used for portraying life support systems almost exclusively using boxes and arrows. Here, the machines that convert waste to viable resources are not “black boxes”- adjunct apparatuses hidden behind living quarters; instead, they are profusely lived in and exhibited as vital spatial elements. The logic of material conversions generates new spatial alliances between a toilet and a garden; a bioreactor and a bathroom; a kitchen and a laboratory; a bed and a virtual reality pleasure dome and other pairings. ‘Life on Mars’ suggests a Martian colony as a digestive inhabitable machine that captures output and converges it to various usable forms; it also proposes an integrated system where humans, their physiology of ingestion and excretion, become combustion devices and biological parts of the system they inhabit.WINNER OF THE '2019 BEST UNBUILT DESIGN' THE ARCHITECT'S NEWSPAPERhttp://www.anacycle.com/Life-on-MarsTHE GUARDIAN:https://www.theguardian.com/artanddesign/2019/oct/20/moving-to-mars-design-museum-london-reviewLONDON DESIGN MUSEUM:https://designmuseum.org/exhibitions/moving-to-mars Show less

Sydney Metro
Feb 2021 - Aug 2021Metro West and WSA- Customer Experience Analyst
Sydney Trains
Aug 2021 - Jan 2022Western Sydney Airport (WSA)- Engineering and Systems Integrity
Sydney Metro
Jan 2022 - Apr 2022A/Senior Manager Change Control- Metro West- Sydney Metro
Sydney Metro
Aug 2022 - nowWestern Sydney Airport (WSA)
Manager Customer Experience- Western Sydney Airport (WSA)
Jan 2024 - nowSenior Customer Experience Analyst- Western Sydney Airport (WSA)- Sydney Metro
Jun 2023 - nowCustomer Experience Analyst- City & SouthWest- Sydney Metro
Aug 2022 - Jun 2023
Licenses & Certifications
- View certificate

Customer Experience Strategy and Design
RMIT UniversityAug 2021
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