Mariam M.

Mariam M.

Assistant Services Officer

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location of Mariam M.Sydney, New South Wales, Australia

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  • Timeline

  • About me

    Manager Customer Experience Western Sydney Airport (WSA) project

  • Education

    • Institute of Project Management

      2023 - 2023
      Diploma of Project Management Project Management Completed
    • RMIT University

      2021 -
      Customer Experience Strategy and Design Completed

      Customer Experience Strategy, personas, pain points and gain points, business strategy fit, prototyping, KPIs, change implementation.

    • University of Technology Sydney

      2016 - 2019
      Bachelor of design in Architecture Architecture Completed
    • University of Technology Sydney

      2019 - 2021
      Master of Architecture - MArch Architecture Completed
  • Experience

    • University of Technology Sydney

      Jun 2016 - Feb 2018
      Assistant Services Officer
    • APN Architecture

      Nov 2017 - Feb 2018
      Architect's Assistant
    • Transport for NSW

      Jan 2018 - Feb 2021
      • Human Factors - Regional Rail Project (RRP)

        Aug 2020 - Feb 2021
      • Systems Engineering & Assurance- Automatic Train Protection (ATP)

        Feb 2020 - Jul 2020
      • Parramatta Light Rail (PLR)- Urban Design

        Jun 2019 - Jan 2020
      • Design & Car Parks- Transport Access Program (TAP)

        Jan 2018 - Jun 2019
    • NASA and the LONDON DESIGN MUSUEM

      Feb 2019 - Oct 2019
      Architectural designer/Lead Researcher- 'Life on MARS' by NASA and ANACYCLE

      The colonisation of Mars demands the separation and protection of humans inside a closed life-support system: a self-sustaining physical environment separated from its surroundings by a boundary that does not allow for the transfer of matter or energy. Closed systems enable scarce resources – water and oxygen – to be reused and recycled by being extracted, filtered and recirculated; most importantly, though, they convert waste into new viable commodities. Nevertheless, engineered closed-loop systems, which are mostly portrayed in simulations as robust circular systems, where waste equals food in an endless series of cycles and subcycles, are fragile and vulnerable because they depend on subtle biological interactions and the digestion of resources.‘Life on Mars’ is an attempt to design the engineering flow chart, used for portraying life support systems almost exclusively using boxes and arrows. Here, the machines that convert waste to viable resources are not “black boxes”- adjunct apparatuses hidden behind living quarters; instead, they are profusely lived in and exhibited as vital spatial elements. The logic of material conversions generates new spatial alliances between a toilet and a garden; a bioreactor and a bathroom; a kitchen and a laboratory; a bed and a virtual reality pleasure dome and other pairings. ‘Life on Mars’ suggests a Martian colony as a digestive inhabitable machine that captures output and converges it to various usable forms; it also proposes an integrated system where humans, their physiology of ingestion and excretion, become combustion devices and biological parts of the system they inhabit.WINNER OF THE '2019 BEST UNBUILT DESIGN' THE ARCHITECT'S NEWSPAPERhttp://www.anacycle.com/Life-on-MarsTHE GUARDIAN:https://www.theguardian.com/artanddesign/2019/oct/20/moving-to-mars-design-museum-london-reviewLONDON DESIGN MUSEUM:https://designmuseum.org/exhibitions/moving-to-mars Show less

    • Sydney Metro

      Feb 2021 - Aug 2021
      Metro West and WSA- Customer Experience Analyst
    • Sydney Trains

      Aug 2021 - Jan 2022
      Western Sydney Airport (WSA)- Engineering and Systems Integrity
    • Sydney Metro

      Jan 2022 - Apr 2022
      A/Senior Manager Change Control- Metro West- Sydney Metro
    • Sydney Metro

      Aug 2022 - now

      Western Sydney Airport (WSA)

      • Manager Customer Experience- Western Sydney Airport (WSA)

        Jan 2024 - now
      • Senior Customer Experience Analyst- Western Sydney Airport (WSA)- Sydney Metro

        Jun 2023 - now
      • Customer Experience Analyst- City & SouthWest- Sydney Metro

        Aug 2022 - Jun 2023
  • Licenses & Certifications