Beth Polca

Experience

• 

  Chili's

  May 1998 - Sept 2006

  Restaurant And Bar Manager

  -Hired, trained and coached all team members on food & beverage knowledge, health and safety standards, and customer service skills.-Created a cross-training program to ensure all staff members were confident in various roles.-Reduced excess ordering by implementing an inventory par system.

• 

  The Cheesecake Factory

  Sept 2006 - Nov 2013

  Restaurant And Bar Manager

  -Coordinating daily restaurant management and staff duties for 450 employees.-Regularly review product quality and research new vendors.-Create detailed reports on weekly, monthly and annual revenues and expenses.-Implement policies and protocols that will maintain future restaurant operations.Train new and current employees on proper customer service practices.

• 

  First Watch Restaurants

  Nov 2013 - Oct 2020

  Customer Service / Server

  -Invited customers into the restaurant with a friendly manner and seated them at appropriate tables.-Instructed guests on menu specials, took food and beverage orders, and answered any questions.-Paid close attention to dietary and allergic restrictions.-Recommended perfect beer and drink pairings according to customer tastes.

• 

  JARS TD INC

  Jun 2016 - Apr 2020

  Logistics Specialist / Delivery

  -Sorting and organization of packages and routes, communicating any issues or delays that arise and resolve problems efficiently.-Provide excellent customer service and build customer loyalty by ensuring delivery in a timely, cordial manner-Represent the company with excellence and professionalism by driving safly, exercising good judgement, and treating customers with respect.

• 

  BoomBozz Craft Pizza & Taphouse

  Sept 2020 - Nov 2021

  Bar Manager
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  Daddy Rack Whiskey

  Oct 2021 - now

  Stateside Sales Manager
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  WSP USA

  Apr 2022 - now

  Senior Office Administrator