Fiona Costley

Experience

• 

  TWG – The Warranty Group

  Aug 2008 - Mar 2009

  Senior Customer Service Advisor

  • Worked in the contact centre on the ‘Tesco Electrical Helpline’ contract, using technical product knowledge, customer service skills and FSA training• Promoted within two months to senior adviser, which included responsibility for motivation of employees and team management • Development of incentives to increase productivity and maintain employee motivation across the team• Reporting directly to departmental Team Leaders, offering support to management and advisers, dealing with escalated phone calls, providing statistical feedback and managing day to day employee issues within the team Show less

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  West Midlands Fire Service

  Mar 2009 - Oct 2012

  West Midlands Fire Service is the second largest fire and rescue service in the country, delivering emergency services to 2.7 million residents across the seven local authorities within the West Midlands. Responsibility for 2,400 operational staff and 620 support staff.• Developed and embedded an Employee Relations Framework within the West Midlands Fire Service. • Maintain strong working relationships with recognised Trade Unions/ Representative Bodies• Give advice on Consultation and Negotiation at all levels within the Organisation.• Support Policy development and implementation. • Advise on Employment Law and interpretation in line with National Terms and Conditions• Horizon scanning for the organisation, for future implications and changes in legislation• Researched, designed and implemented a new bespoke Performance Management Pay and Grading System for West Midlands Fire Service.• Understanding of ‘PRINCE 2’ project management methodology, through project work on pay and grading and the strategic organisational transformation programme• Assisting multiple large scale projects including; the review of local Job Evaluation Conventions, policy reviews through working parties, pay and grading consultation briefings and management competency framework workshops• Support on policy updates and amendments in line with Employment Law changes, National Terms and Conditions, organisational process reviews and best practice. Show less Employee Relations • Give support to managers and HR advisers for disciplinaries, including note taking and collating documentation for bundles• Providing information on consultation processes and basic employee relations advice to managers across the organisation• Administering amendments and issuing volunteer agreement contracts• Management and supervision of employees working on six month fixed term contacts through the ‘Future Jobs Scheme Government Initiative’ including allocation of work, day to day supervision, leading on progress meetings and supporting individuals’ personal development plans• Responsible for the organisation, planning and facilitation of a number of corporate level strategic meetings, tasks include arranging meeting dates, setting agendas, liaising with managers regarding attendance and documentation, minute taking and managing the action list• Diary management for the HR Managers• Responsible for stationery procurement for the HR Department• General HR administration including; answering the telephone, dealing with first line HR enquiries, postal duties, maintaining paper based and electronic filing systems, departmental inbox management and key holder for the Sports and Welfare Fund safePolicies, Procedures & Practice • Implemented internal HR training process; Plan, organise and facilitate training across the HR department and maintain the HR training and development logHR Information Systems • Administration of the ‘SMART’ attendance system, managing the electronic personal record files system and updating the ‘Oracle’ HR Management SystemJob Evaluation • Co-ordination of the Job Evaluation process, including setting up panels, liaising with managers and trade union representatives, preparing all documentation and sole ownership of the Job Evaluation Records management• Providing advice and guidance to managers regarding the Job Evaluation process and supporting with JD/PS documentation Show less

  • HR Assistant Employee Relations

    Mar 2009 - Oct 2012

  • HR Administrator - Employee Relations

    Mar 2009 - Dec 2011
• 

  Ormiston Academies Trust

  Oct 2012 - Jul 2014

  HR Advisor

  Ormiston Academies Trust (OAT) is one of the largest not-for-profit multi-academy trusts in England. OAT educate over 30,000 pupils across six English regions, in 31 secondary schools, 7primary schools and 1 special school. Direct responsibility for 30 headquarters staff, OAT headteachers and responsibility to 3,500 staff in academies. •Supporting the Director of People & Projects in delivering the OAT people strategy through a comprehensive HR service•Responsible for building and developing strong relationships with key stakeholders across the OAT network, including principals, governing bodies and regional trade union representatives. •Responsible for the design and management of the Principal recruitment process and working relationship with Times Education Supplement contact.•Provide advice and support on Consultation and Negotiation •Management of own employee relations case load, providing support and guidance to managers, principals and governing bodies throughout the process, including support at hearings and appeals across a variety of cases.•Support on policy updates and amendments in line with Employment Law changes, National Terms and Conditions, organisational process reviews and best practice.•Work in partnership with managers on job design process including; JD, PS and recruitment strategy.•Deliver regional training to governor clerks regarding the appeals process and responsibilities in academies and Coordination of quarterly HR forums for all HR staff across the Ormiston network, including design and delivery of training.•Provide support on TUPE process for new academies; establishing relationships with key stakeholders •Establishing a network across HR contacts in academies, through use of OAT Learning which offers a shared virtual learning and networking space, which has proven improved communication and increased sharing of best practice Show less

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  Cambridge Education Group

  Jul 2014 - Feb 2018

  Cambridge Education Group (CEG) is one of the leading providers of pre-university academic courses and English language courses worldwide. The Group operated under four global brands, CATS Colleges, ONCampus, CEG Digital and Stafford House International School of English. I had direct responsibility for 520 staff including management, academic, support, boarding and operations staff across three UK CATS colleges (London, Cambridge and Canterbury). I held a senior leadership position on the CATS Central team board reporting into the Managing Director.· Worked in a business partnering role directly reporting to the Chief Financial Officer. Providing support to the CEG Executive Team and CATS Senior Leadership team by ensuring key policies and practices are adhered to, driving quality and excellence in leadership through HR.· Worked in partnership with the managing director of CATS (UK and USA) and key business stakeholders regarding strategic people plans. delivered key priorities for 2017 with key strands including compliance, recruitment, engagement, talent management and succession and organisation change. Show less

  • Senior HR Business Partner - CATS Colleges UK (London, Canterbury & Cambridge)

    Jul 2014 - Feb 2018

  • HR Advisor - CATS College London

    Jul 2014 - Jul 2015
• 

  North Star Community Trust

  Feb 2018 - Oct 2019

  Head Of Human Resources

  North Star Community Trust is an educational charity at the forefront of providing transformative educational experiences. I was responsible for 350 staff across 5 schools, including primary and secondary. I managed a team of 5 in the central HR function and had responsibility for the management of HR, compliance and administration staff members across the schools. I held an executive team leadership position on the CHAT team board reporting into the CEO. I held a position on the Trust Board, Staffing Committee and Standards Committee. Show less

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  Mulberry Schools Trust

  Oct 2019 - Mar 2024

  Human Resources Director

  HR Director role leading the HR function across the Trust with a position on the executive team. Responsible for the Trust wide People Strategy at MST and management of HR teams in schools and across the Trust. Mulberry Schools Trust is a distinguished multi-academy trust that champions high-quality education. I was responsible for 550 staff across 7 schools, including primary and secondary. I managed a team of 8 in the HR function across the schools and central team. I held an executive team leadership position on the board reporting into the Chief of Performance and Operations. I held a position on the Trust Board, Standards Committee and Finance Committee. Show less

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  Alleyn's School

  May 2024 - now

  Director of People