Chad White

Experience

• 

  Cessna Aircraft Company

  Sept 2000 - Oct 2017

  Developed and maintained customer relations. Supported the customer from scheduling their maintenance, debrief upon arrival, implementing the work scope, communicating progress with the customer as well as the customers expectations to Cessna and departure debrief. Finalized visit with a post departure follow up and billing of services following all agreements, warranties and after market programs. Regional Service Manager and Maintenance Manager (Acting Cessna GM) held concurrently during the dates indicated. Started, developed, and managed the Cessna owned facility in Singapore as well as supported the joint venture with our sister company Bell Helicopter. Managed and directed the activities of the Field Service Engineers. Acted as a liaison between the Field Service Engineers, Citation Marketing, and customer service departments. Managed projects and assets of Asia Pacific Field Operations. Territory consists of Asia as well as the south pacific. Provided support for technical issues, quality complaints, and other situations in the use of company products and/or services. Supported customers with the relations amongst the different departments. Territory consisted of Belgium, The Netherlands, Luxembourg, France and North Africa as well as some work in Germany and Switzerland. Developed and maintained customer relations. Supported the customer from scheduling their maintenance, debrief upon arrival, implementing the work scope, communicating progress with the customer as well as the customers expectations to Cessna and departure debrief. Finalized visit with a post departure follow up and billing of services following all agreements, warranties and after market programs. Weekend supervisor of maintenance crews. Crew leader for a team of A&P technicians completing the inspections and work scope in accordance with FAA regulations for all Citation models. Complied with inspections and repairs on all Citation models.

  • Customer Service Representative

    Dec 2013 - Oct 2017

  • Maintenance Manager

    Feb 2012 - Dec 2013

  • Regional Service Manager

    Mar 2011 - Dec 2013

  • Field Service Engineer

    Jan 2008 - Mar 2011

  • Customer Service Rep

    Sept 2006 - Jan 2008

  • Section Supervisor

    Mar 2005 - Sept 2006

  • Lead A&P Technician

    Sept 2004 - Mar 2005

  • A&P Technician

    Sept 2000 - Sept 2004
• 

  Textron Aviation

  Oct 2017 - Jul 2022

  Responsible for the management and proper operation of the Service Center providing exemplary service and support to Textron Aviation customers, including scheduled service, retail parts distribution and warranty repairs while executing company objectives. Provide oversight of aircraft alterations, repairs, maintenance and inspections, for the assurance of airworthy, safe, reliable aircraft and for compliance to the appropriate Code of Federal Regulations. Develop a safety culture through implementation of company environmental, health and safety policies.

  • General Manager

    Apr 2019 - Jul 2022

  • Quality Manager

    Oct 2017 - Apr 2019
• 

  Hallmark University

  Oct 2022 - now

  Member Board of Trustees
• 

  Textron Aviation

  Jun 2023 - now

  Strategic leader overseeing day-to-day operations of a prominent Maintenance Repair Organization (MRO). Strategic leader overseeing day-to-day operations of a prominent Maintenance Repair Organization (MRO).

  • General Manager

    Oct 2024 - now

  • General Manager

    Jun 2023 - Dec 2024