Susan Heide

Experience

• 

  Nordstrom

  Oct 2002 - Apr 2008

  - Implemented standardized processes for tracking of equipment, software and licensing- Created and implemented standard project standardization and business process practices for NPG Business Integration. • Worked on multiple projects for both packaged and internal software applications displaying a strong skill set in equirements writing, testing implementation, and cross team collaboration.

  • Nordstrom Product Group Operations Lead

    Oct 2005 - Apr 2008

  • Senior Business Analyst

    Oct 2002 - Oct 2005
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  Nordstrom Product Group

  Apr 2008 - Oct 2009

  Education and Change Readiness Lead for Nordstrom Product Group

  • Managed the training and change management efforts for a major upgrade of FlexPLM, the primary application for the Private Label Division. The success of this effort was measured by the minimal support calls received post implementation.• Coordinated extensive training for 350 business users which included class scheduling, user guide creation, mock training session coordination, training environment management, training data, training scripts, and coordination of hardware set up for multiple training rooms• Established strong working relationships and close collaboration with the Nordstrom Product Group core leadership team to achieve maximum results for this initiative Show less

• 

  Nordstrom

  Oct 2009 - May 2015

  Information Technology Manager for Nordstrom Private Label Division

  • Lead a large team in the planning, development and implementation of innovative, cutting edge Product Development solutions to support the growth of the private label division for Nordstrom (Nordstrom Product Group). This included all Capital, Value and Production Support efforts for a broad set of applications. This included all Capital, Value and Production Support efforts for a broad set of applications.• Implemented technical, project methodology and process efficiency improvements to move the team to one of the most proficient in Nordstrom Technology Show less