Anand Kumar D

Experience

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  Wipro

  Apr 2009 - Dec 2010

  Technical Support Expert
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  Dell

  Dec 2010 - Nov 2012

  Senior Resolution Expert
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  DXC Technology

  Nov 2012 - Aug 2018

  Service Transition / Project Management

  Act as a cross functional facilitator to all GIS product lines ensuring that the CSC service model is correctly implemented and that core processes interact in a seamless fashion.Manage the Project Initiation or kick off call to identify the scope of the project and to identify which lines of services needs to be engaged for the project.Monitor the scope of the projects and proactively act on scope creeping. If there are any changes to the scope baseline, assess the change and initiate a change order to update the triple constraints accordingly.Lead Integration Review Meetings for the new deployments/ services, data center migrations and decommissioning of services.Identify the risks and log them in the risk register. Closely monitor the risks till the closure. Coordinate with the Senior Project Manager and the other line of services to ensure that they are updating the operational checklists to ensure the quality of the service is maintained.Ensuring the process adherence in deployment and decommissioning of services.Work with the line of service managers to identify the resources who will be supporting this project during transition.Integrating support tasks from a project to the LOS to ensure the quality of service delivery once a project has completed.Plan and lead the Integration Review meetings and Operational Readiness Review meetings to resolve the issues in transitioning the service into production.Work with the Load and Performance team for the sign off for the applications which are supported by CSC.Update the Production Integration tracker with the latest updates from Integration Review meetings and ORR meetings.Raise WBS code requests for the projects. Prepare the reports on the WBS codes to calculate the financials for projects/ programs.Escalate any issues/ deviations to the next level managers.Work with PM and SDM in-case of any exceptions for any of the projects and get those signed off from the client and CSC Service Executive. Show less

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  CSC

  Nov 2012 - Jul 2018

  >Coordinates the review and assessment of ITSM Tool Patches for approval to progress and schedule>Coordinates and facilitates Emergency Releases. Tracks and progresses Hot Fixes (Defects) and Out of Cycle Requirements (Enhancements). Liaises with all teams (ITSM Development/Engineering, ITSM Integrations, ITSM Supplementary Development, ITSM Data Development, ITSM Testing and Business Process Architecture) to ensure all required deliverables are provided>Reconciles Vendor Release Notes for reporting of corrected and known defects in Release Notes.>Manages the Hot Fix process.>Reviews open and closed defects and enhancements in QC/RAM to ensure records have been correctly updated for reporting in Release Notes>Maintains and updates release Collateral and Media repositories, including Release Directory on Share Drive, FTP Server.>Updates RAM to ensure released activities are correctly tracked / represented. >Performs the Release Activity and Notification.>Coordinates, prepares and performs Technical Updates and C3 change log updates (depending on the type of collateral).>Acts as a focal point on a day-to-day Release Management Activity.>Prepare agenda and conduct Release Control Board meetings with all stake holders.>Publishing the minutes of meetings on CSC wikilink> Editing CSC wiki link and updating the release approval checklist." Show less

  • Service Transition /Project Management Professional

    Nov 2012 - Jul 2018

  • Release Manager / Project Management

    Nov 2012 - Oct 2013
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  Cloud4C Services

  Jul 2018 - now

  • Associate Vice President PM

    Apr 2024 - now

  • Senior Program Manager

    Jul 2018 - now