Kamaria Pennix

Experience

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  Evergreen Sales and Marketing

  Jul 2011 - Jan 2014

  Customer Service Training Coordinator

  Provide Feedback to managers for all agents during development stage of trainingHandle Escalations for all agents when manager neededRecognized good performance improved and continuous performance outliersManage all training participation with all agents and manager communicationMaintain LMS tracking reports requested by managersAssist with implementation of work flow productivity improvements

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  Osceola County School District

  Jan 2015 - Jun 2016

  Substitute Teacher

  Serve as "on-call" substitute accepting teacher assignmentsExecute Lesson plans for teachersProvided full time substitute position instructor for Algebra 1 classAssisted students with lesson plans created from a list of things needed to pass End of year testAdministered tests and homework assignments providing feedback

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  Sagora Senior Living

  Jan 2016 - Jan 2017

  Move In Coordinator

  Administrative Assistant duties communicating through email with Executive DirectorProvides assistance to the sales team in regards to touring prospective residents, showing model Apartments and CottagesPromoting independence based on specific needs of the resident and the concept of living at a continuing care retirement communityManager on duty being the main contact on weekends while managers out of officeFile paper work, communicate with residents to better serve their needs

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  Great Lakes Higher Education Corporation and Affiliates

  Jun 2016 - Jan 2016

  Contact Care Agent

  Communicate with borrowers finding the best plan that fits their needsProviding excellent customer service and educating borrowers on their options of paying off loanContact customers on accounts, including outbound customer contact when appropriateNegotiate transactions in accordance with established laws, regulations , and policies

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  ADT

  Jul 2017 - Jan 2020

  Senior Customer Service Representative

  Process in-bound and outbound calls to the point of resolution, including but not limited to customer service inquiries, complaints and requestsUpdate database files and customer account information to insure accurate account informationWork closely with local offices to schedule service and/or install appointments for techniciansHandle escalated situations through confidence in decision making and concern for the customer and their issueResolve customer complaints independently with minimal management involvement Mostrar menos

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  Teladoc Health

  Jun 2020 - Jul 2021

  Visit Engagement Representative

  Acting as a liaison between contracted Teladoc Health providers and TeladocHealth members, as it relates to member consults. Responsible for reviewingconsults that have been requested, started, or completed, and addressingescalated situations that may exist across various platforms, products, andsystems related to consults. Additionally, assist members with initialregistration and member profile updates in various systems, across variousproducts, including General Medical, Dermatology, and Behavioral Health.Visit Engagement Representatives are responsible for:● Representing Teladoc to members, providers and clients in a courteousand professional manner.● Ensuring HIPAA compliance for all departmental filing, ensuring taskare completed in a timely manner while complying with all otherapplicable regulations.● Understanding client, member and provider configurations andsettings within various systems, identify any special handlingrequirements associated with member/provider/client profiles, anddemonstrate competency in communicating and performing withinthose special handling needs Mostrar menos