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Pradeep Raj

Pradeep Raj

Assistant Manager

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location of Pradeep RajBengaluru, Karnataka, India

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  • Timeline

  • About me

    Assistant Manager - Infrastructure and Rollout Operations

  • Education

    • Jnana Sahyadri

      2002 - 2005
      Master of Computer Applications (MCA) Computer Science

    • SRNMN College of Applied Sciences

      1998 - 2001
      Bachelor of Science (BSc) Computer Science

    • AVS Scienc College

      1996 - 1998
      PUC

    • PPEC

      1995 - 1996
      SSLC

  • Experience

    • Ril

      Feb 2007 - now
      Assistant Manager

      Working as a Assistant Manager – IT Infrastructure & Roll out Operations for Reliance clients and primarily involved in troubleshooting Microsoft Active Directory Directory Services, Microsoft Exchange, and Zimbra. Following are the major areas associated to my current role:Provide specialized, escalated support and technical assistance and assist with the monitoring of issue resolution to ensure issues are resolved within a timely manner.Undertake problem determination and root cause analysis as required.Plan, review and critique proposed changes and implement where applicable to ensure successful implementation of infrastructure changes.Provide technical consultation to business/technology stakeholders to support relevant infrastructure partners and other business stakeholders.Resolving issues pertaining to User Profiles, Folder Redirection, Client Side Caching and Account Lockouts.Mailing SystemConfiguring e-mail accounts for users in MS Outlook, Zimbra and IBM Lotus Notes.Troubleshooting all mail related problems on the e-mail clients. Show less

  • Licenses & Certifications