B. YOGARAMAN

Experience

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  ICICI Bank

  Sept 2019 - Jul 2020

  Electronic Relationship Manager

  Partnered with customers through their life-cycle and offer suitable financial products & services based on their financial needs. Formulated sales strategies, tap into cross-selling and upselling opportunities to maximize customer reach. Collaborate frequently with internal stakeholders to work towards the right solutions and market strategy. Taking responsibility of underperforming agents from the team so as to meet team productivity. Resolving queries and helping them in resolving the claim within given time frame to the customer. Show less

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  Wells Fargo

  Apr 2021 - Mar 2024

  Associate Fraud and Claims Operations Representative

  Responsible for carrying out complex research, background investigation on transactions initiated by individuals, entities and PEP with associated locations to identify and mitigate the risk. Conducting KYC risk review on the transactions and the respective customers.Screening of the customer / payee in various 3rd party application and internal data base. (Eg: LexsisNexsis)Examine evidence, verifying and suggesting the Hard Holds on customer’s account.Examine fraud findings to determine extent of fraud risk.Research and scrutinize complex transactions and referrals to prevent and detect financial crimes activities, policy violations and suspicious situations with low to high end risk.Leveraged data-driven insights to detect and prevent fraudulent activities, policy violations, and merchant disputes, leading to a significant reduction in financial losses and improved risk management within a low to high-risk environment. Acting as a quality control function in claim operation process by documenting and reporting any breaches in regulatory reporting on time. Conducted thorough research and taking the decision based on the investigation done in favor of the customer or the Bank keeping loss to the Bank into consideration with all available data related to customer’s account. Oversaw customer's transactions/documentation to determine the disputes rights available. Show less

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  Guidehouse

  Mar 2024 - Oct 2024

  Process Associate

  Managing automated TM implementation activities including involvement in sourcing of data across numerous systems, overseeing testing and tuning efforts and managing business requirements.Providing support and advice to the On-Shore Partners, Regional FCC teams, Risk and Operational partners in the application of Transaction Monitoring systems and solutionsWorking with the RMG PMO, Technology, Legal, Risk and other functions and business areas to ensure all stakeholders are engaged throughout lifecycle of Transaction Monitoring related projectsImplementing standards for risk relevant Management Information (MI) and Analytics for Transaction Monitoring, ensuring consistent MI.Monitoring, reviewing and investigating transactionsReporting suspicious transactionsCarrying out surveillance and periodic reviews Show less

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  WNS

  Oct 2024 - now

  Senior Process Associate

  Regularly reviewing transactions for unusual patterns, such as large cash deposits, high-value transfers, or frequent international payments.Analyzing flagged transactions in detail to determine if they are suspicious and deciding whether to clear, escalate.Submitting SARs or other regulatory reports to relevant authorities when necessary.