Iryna Gushpit

Experience

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  Inditex

  Jul 2011 - Oct 2018

  Store General Manager, Zara USA

  Experienced team and business leader fast-tracked from core team member to store general manager in recognition of my leadership, business development and customer service skills.Highlighted accomplishments throughout my time at Inditex:► Appointed to spearhead opening of the largest to date Zara store in the greater Philadelphia area (08/2017 - 10/2018) ▪ Recruited and trained high-performing team ▪ Established seamless operations of a 26,000 sq. ft. store► Increased sales by 10% while managing flagship Zara store in downtown Philadelphia (6/2016-8/2017)► Supported corporate regional team in new store opening in Providence, RI setting the shop floor according to visual merchandising guidelines and training new sales team (11/2015)► While in a Department Manager role, collaborated on a project with the Product team in Spain to conduct on-site market research (2014-2016)► Invited to be an expert trainer/coach on the launch sales team of the NYC flagship store (4/2012)► Promoted from Store Key Holder to Assistant Store Manager in unprecedented 6 monthsCareer trajectory at Inditex:▪ Store General Manager, Zara USA in Cherry Hill, NJ (8/2017 - present)▪ Store General Manager, Zara USA in Philadelphia, PA (6/2016-8/2017)▪ Department Manager, Zara USA in Philadelphia, PA (5/2014-6/2016)▪ Assistant Store Manager, Zara USA in Philadelphia, PA (4/2012-5/2014)▪ Store Key Holder, Zara USA in Philadelphia, PA (11/2011-4/2012)▪ Product Leader, Zara USA in Philadelphia, PA (7/2011-11/2011) Show less

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  Bank of America

  Oct 2018 - now

  Managing end-to-end operations of the center including financial performance, customer experience, team leadership, and compliance with outstanding results demonstrating improvement in Year 1:• Outperforming targets and closing a 3,000-position gap in national branch ranking• Leading a team of 7 (assistant manager, relationship managers, bankers, tellers, and a financial advisor), managing hiring, onboarding, training and performance review, providing coaching and feedback• Cultivating strong partner relationships with specialized teams (home loan, financial advisory)• Leading cross-functional efforts for D1C (home-, auto- loans and digital) across the market of 11 financial centers: leading conference calls, managing performance reporting, identifying and scaling best practices• Selected as a peer mentor to other financial center managers, onboarded and trained 3 new FCMs Show less Developed effective customer relationships and owned a book of clients outperforming targets within the first quarter, ensured exceptional customer experience and compliance with all policies and regulations:• Provided customized advice on banking services and products to address clients’ financial goals• Managed a wide range of banking solutions for both individual and small business customers/clients• Partnered with specialists (mortgage, financial advisors) to provide comprehensive financial services Show less

  • Financial Center Manager

    Jun 2019 - now

  • Relationship Manager

    Oct 2018 - Jun 2019