Imran Siddiqui

Experience

• 

  CompuCom

  Aug 2021 - now

  Technical Support Engineer
• 

  COMPUCOM-CSI SYSTEMS INDIA PRIVATE LIMITED

  Dec 2022 - now

  Network Operations Center Engineer

  • Maintain switch, router, Cradle-point,and access point setups for clientsbased in the USA and Canada, ensuringsmooth network operations andmeeting specific requirements.• Resolve site issues in coordination with the Help desk team,• Troubleshooting network devices and various end devices at the site.• Collaborate with on-site technicians over call and remote access to troubleshoot network devices and restore store operations.• Work with several portals like Business Direct (AT&T), DSR portal, NMS (Cradlepoint) for troubleshooting and configuration management.• Monitor, analyze, and troubleshoot network performance and connectivity issues, promptly resolving them to minimize downtime.• Provide efficient technical support and guidance to end-users, resolving network-related issues promptly.• Handle daily network trouble tickets on ServiceNow, utilizing the platform for effective management, tracking, and resolution.• Perform regular network maintenance tasks, including firmware upgrades, notifying the Net-Sec team to implement or update security policies, and daily turnover report generation for optimal network performance. Show less