Varun Raja

Experience

• 

  Amazon

  Jan 2015 - Jan 2019

  Process expertise for resolving technical issues for the "Defect reduction" vertical which included strengthening operational efficiencies by making modificiations to standard operational procedures.Built relationships with the relevant stakeholders to better understand and deliver the KPI's. Played a key role in developing an operating procedure to receive expiration dated goods into the warehouses.Learnt and developed various automation based solutions for different teams based on their requirements and saved significant man hours and reduced manual intervention. The automated solutions helped identify issues with different SKU's across various warehouses in the USA which saved >1 million dollars in resources.Leveraged strong interest in data analytics to increase operational efficiencies through data extraction, report generation and designing automation systems.Built strong relationships with operation managers and served as trainer for cross training team managers in different processes.Positioned as team trainer for new joinees and was in charge of their initial KPI's and metrics.Delivered several automated projects across different nodes of Amazon EU to lessen daily queue size and improve metrics. Reduced time required to complete operational tasks by 50% through automation.Implemented a new system for the audit team to spot errors through automation to educate and implement new methods to eliminate defects. This enabled to audit team to increase their output by 20% as everything did not need to be checked manually anymore.Implemented and designed a scheduled automation to run on a daily basis to clean up queue from unnecessary tickets entering the daily production queue. Daha az göster Key part of the defect reduction vertical of the inbound support service department. Handling technical issues for the Amazon.com warehouse and customers.Point of contact for the weekly stakeholder call for the North American node.Part of the UAT (user acceptance testing) team to report issues with automation rollouts and improve standard operating procedures.Created roadmaps for improving efficiency of the operating procedures involving the receiving of products into the warehouses. Daha az göster

  • Senior Catalog Specialist

    Jan 2017 - Jan 2019

  • Catalog Specialist

    Jan 2015 - Jan 2017
• 

  Algotrak PVT LTD

  Jan 2019 - Jan 2022

  Project Manager at Algotrak PVT LTD

  Client: SystemmatrixManagement of use cases with emphasis on data backed decisions to facilitate efficient Machine Learning via user acceptance testing.Managed several projects with required testing software to correct workow of the application. Weekly status calls with stakeholders to review and improve. Responsibile for the teams KPI's and quality audits.Client: XensaiTechnical project lead tasked to delivering end to end cognitive documenting solutions using AI and RPA for "Automation Anywhere" as part of their IQBot delivery team.Delivery of projects included implementation of scrum and agile principles, budgeting, strong stakeholder communication and coaching cross-functional teams through various sprints. Experience with delivering high customer satisfaction for multi national clients.Responsibilites included setting the expectations and signing off on user stories to be delivered and maintain the health of the product through post processing solutions. Daha az göster

• 

  Toyota New Zealand Limited

  Jan 2024 - now

  Project Manager

  Delivering AI and RPA based projects