HARSH PATEL

Experience

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  Paul Mason Consulting

  Apr 2011 - Jul 2013

  Operation Support Analyst

  Client – British Telecommunication ExpediteCustomers – Dunelm, Pets at Home, WHSmith, The Range, Mother care, Lifestyle, JJB & DWS, Aurora Fashions etc.Designation - Operation Support Analyst Processing inbound/outbound documents on SAP ERP/Xi.  SOST mail failure check every half an hour. For any failure try to resend first and inform Dunelm. SM37 background jobs failure. For any failure, escalate it to Dunelm via mail or call. Checking the errors in tRFC & qRFC. For Aurora Fashions, done the CRM checks everyday then deriving variance and the complete report sent to Client. Check the server connectivity with the stores and report any issues to the client. Maintain the updated documents based on workflow & problem occurs while executing tasks. EDP with the customers, generate the reports and send it across the client. First, I have to modify the SQL queries based on the requirement and Run the SQL queries on ORACLE database 9i and prepare the reports on daily & weekly basis, and then send it to the client via E-mail. For any issues, I have to escalate via calls. Taken training for ORACLE database 10g from NIIT. Run and Monitor of overnight batch processes. Show less

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  CMS Infosystems Pvt. Ltd.

  Jul 2013 - Apr 2014

  Team Leader

  Client : L&T – MHI Boilers Pvt. Ltd, Hazira, SuratProject : A large SAP ERP system to handle the entire end to end business Designation : Team Leader  Production Support - Analyzed the errors, researched for the cause of errors, provided corrective solutions, and suggested preventive actions to avoid recurrence. Needs to raise & assign the call in SAP ERP Solution Manager to respective ERP team member.  After raising ticket it in Solution Manager, tracking of ticket, ticket status change and finally ticket closure. Show less

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  Avvas Infotech

  May 2014 - Aug 2016

  Senior SAP ERP Consultant

  Client : SAP Labs IndiaProject : SAP Business By Design/Travel On DemandDesignation : SAP ERP Consultant

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  SAP Labs India

  Aug 2016 - Dec 2023

  Solution Support Engineer

  SAP Business ByDesign - FinanceFinance & Controlling: Issues related to Liquidity & Payment Management, General Ledger, Tax Management, Account Payables, Receivables and Fixed Assets & Finance related Finetune activities/scoping. End to end process knowledge in Tax calculation & return and Yearend closing activity. Troubleshooting on Financial Reports & Exchange Rates issues. Business Configuration: Scoping of Projects, Maintaining Fine Tune Activities and implementing projects.

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  SAP Ariba

  Dec 2023 - now

  Senior Product Specialist