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Rafael J.

Rafael J.

Department Lead

Followers of Rafael J.99 followers
location of Rafael J.Salt Lake City, Utah, United States

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  • Timeline

  • About me

    Support Manager | Dog Dad | Puzzle Solver

  • Education

    • Salt Lake Community College

      -
      Associate's degree General Studies

  • Experience

    • JetBlue Airways

      Feb 2010 - Feb 2013
      Department Lead

      Troubleshoot and resolve technical issues with Sabre based products. Coach employees on various topics from technical procedures and new products. Coordinating work with other departments. Investigating fraud and preforming tests before software updates.

    • Marriott International

      Aug 2014 - Jul 2017
      Call Center Analyst

      Manage representatives in a call center environment. Oversee scheduling and adjust schedules to meet forecast demands and real-time needs.

    • Instructure

      Jul 2017 - Mar 2020
      Software Support Technician

      Identify and work to resolve issues with Canvas Software. Coach Administrators and Professors on developments and options and best practices for setting up courses and managing users based on specific needs.

    • ConexED

      Mar 2020 - Jan 2023
      Support Manager

  • Licenses & Certifications

    • CompTIA A+

      CompTIA

    • CompTIA Network+

      CompTIA

    • ITIL® Foundation

      PeopleCert