Talk to sales Try for Free
Christina Tok

Christina Tok

Police Constable

Followers of Christina Tok263 followers
location of Christina TokSingapore

Connect with Christina Tok to Send Message

Connect

Connect with Christina Tok to Send Message

Connect

  • Timeline

  • About me

    Client Relationship Manager - GLOBAL

  • Education

    • Sunway College

      1999 - 1999
      Diploma Business Administration and Management, General

  • Experience

    • Changi International Airport Services

      Aug 1992 - Apr 1994
      Police Constable

      Overall in charge of security for all divisions of both terminals on any one shift.

    • Hotline Furniture Berhad Malaysia

      Apr 1995 - Aug 1996
      Secretary to Managing Director

      Handling of inventory of stock, accounts and normal secretarial duties.

    • SUNWAY LAGOON HOTELS & RESORTS PRIV LIMITED

      Sept 1996 - Dec 1998
      Reservations Agent

      Handling reservations of 439 rooms and suites of the hotel. Also in charge of reservations off residential groups of up to 250 rooms.

    • American Express

      Feb 2001 - Feb 2007

      Liaising with the merchants from Australia and New Zealand to resolve any account enquiry and carry out investigation on non-payment or missing payment, account reconciliation, raising adjustment for discount rebates and etc. Foster strong customer relationships with the Singapore’s merchants and enhance operational excellence, i.e. handling of customer complaint through escalation from call center, up sell new services or products, promote card acceptance and sales & marketing. Ensure customer needs are timely met with efficient delivery and high quality service excellence. Provide customer service to American Express Card member in Singapore and up sell new services to card members.

      • Merchant Research Analyst

        Jul 2005 - Feb 2007

      • Merchant Communication Group Associate

        Apr 2002 - Jul 2005

      • Customer Service Representative

        Feb 2001 - Mar 2002

    • Maybank

      Feb 2007 - Jan 2008
      Executive

      Foster strong customer relationships with the merchants and enhance operational excellence, i.e. handling of merchant’s complaint and promote card acceptance.

    • Changi General Hospital

      Feb 2017 - Dec 2017
      Patient Service Associate

      Manage registration and billing for patients. Apart from this I also manage all aspects of the patient file from case notes to medical documents.Achievements: Learned full spectrum of operations for government restructured hospital. Gained experience in clinical aspects of Medical Centre as I was assigned as an assistant to Sports Medical Doctor

    • BridgeStreet

      Dec 2017 - Dec 2020
      APAC Reservations Specialist

      One point of contact for client in search of for temporary housing in Asia Pacific. Manage client enquiry with proposal submission, follow up and conversion. In addition manage invoice submission and collection of pre-payment when required and ensure a seamless experience for customer. This is done through coordination with supplier. My portfolio of suppliers are from International Serviced Apartments and also local and Independent Serviced Apartments

    • Dwellworks

      May 2021 - May 2022
      Corporate Housing Manager

    • Synergy Global Housing

      Jul 2022 - Apr 2023
      Client Services Counselor

    • Econsumes Singapore Pte. Ltd.

      May 2023 - now
      Client Relationship Manager

      Providing Customer Service and Support to existing clientsDeveloping a new international client base

  • Licenses & Certifications