Shuining (Crystal) He

Experience

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  JTEKT North America Corporation

  Apr 2015 - Jan 2016

  Supply Chain Planner

  • Processed and managed customer orders in Oracle system, monitored inventory level, transferred products and expedited shipments to meet customers’ requirements • Created material requirement plan by analyzing forecast and inventory level, eliminated unreasonable data, prepared purchase plan balanced with overseas production schedule

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  ABB

  Feb 2016 - Jan 2017

  Material Management Analyst

  • Monitored purchase orders’ shipment status, coordinated with overseas suppliers about accurate delivery, set up and maintained data and relevant reports • Conducted projects of safety stock analysis and corporate assets management, reduced costs and standardized process • Assisted supply chain, R&D, logistics, sales with monthly forecast loading and adjustment, SOP meeting, obsolete parts review, etc.

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  Bosch China

  Jun 2017 - May 2020

  Customer Service Specialist

  • Lead demand planning S&OP process to generate monthly forecast for commodity product lines, to ensure high product availability and improved customer service level from 75% to 90%• Coordinate long-term project of customer backlog issue, cooperate closely with relevant functions to push delivery and goods arrival simultaneously, reduced backlog value by over 60 million• Responsible for key accounts’ order management, monitor order fulfillment rate and develop appropriate customer order behavior; evaluate and coordinate new business requirements, support customer satisfaction score from 3.9 to 4.1(total 5)• Drive continuous improvement projects, including MOQ setup, stocking policy review, consignment topic, etc.; initiate process mapping and optimization for service operation flows and build automatic tools to support sales turnover realization; devote to efficiency and lean topics both from company and customer perspectives Show less

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  Apple

  May 2020 - Apr 2021

  Supply Demand Planner
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  Jaguar Land Rover

  May 2021 - now

  Aftermarket customer service in IMSS Trading Division

  • Commercial Program Assistant Manager

    Feb 2023 - now

  • Senior Material Supply Analyst

    May 2021 - Jan 2023