Giuseppe Sidoti

Experience

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  SGM Lektra Srl

  Mar 2007 - Sept 2012

  Technical Service Engineer

  Customer service and technical support, where the fundamental is to satisfy the customer’s technical requests (questions on installations, applications, electrical connections, doubts, difficulties of commissioning and correct functioning of the measuring instrument). This happens both remotely (telephone, e-mail, remote connections) and on site if the customer requires it and in case the problem persist throughout the national and international territory.Technical knowledge of measuring instruments for industrial processes (LEVELS, FLOW, PRESSURE, TEMPERATURE) with different operating principles (ULTRASONIC, MAGNETIC, CAPACITIVE, CONDUCTIVE, VIBRATION, RADAR) with their respective programming software and interfaces (MODBUS, FIELDBUS, PROFIBUS, HART). Show less

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  Berthold Italia Srl

  Sept 2012 - Jun 2019

  Technical Service Support

  Engineering of new projects and revamping, pre-sales inspections to make the correct preparation of the technical and commercial offers based on the client's application, prepare documentation and data sheet, training courses (on site or at the customer's) of the instrumentation and measurement technologies used.Management, support, supervision and working in team with other technicians for the realization of the projects. Interfacing with different engineering companies and their engineers for the design of the new plants or revamping. General knowledge of PLC, DCS and industrials PC. General knowledge of technical drawings (CAD) reading of electrical, mechanical and system diagrams. Show less

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  VEGA Italia

  Jun 2019 - now

  Customer Service Manager

  Responsible for customer service, planning of technical interventions, technical service in the field and on site and management of the team and service department. Technical support to area sales managers for complex applications. Technical support to internal sales team to identify the best solution to offer at the customer. Technical support to EPC team for important engineering projects concerning nucleonic instrumentation as well. Technical support to marketing team during the various organized events and fairs. Technical training to internal sales team and area sales managers regarding new sensors or news / updates on existing ones. Technical training to customers (in Vega office or at the customer site) of the instrumentation and measurement technologies used. Expert in process instrumentation, deep knowledge of level and pressure measurement, ability to identify the best solution for each application, evaluating advantages and contraindications for each measurement technology. General knowledge of PLC, DCS and industrials PC. General knowledge of technical drawings (CAD), reading of electrical, mechanical and system diagrams. Show less