Hemant Kumar

Experience

• 

  Multichem NZ Limited

  Jan 2003 - Jan 2007

  Information Technology Manager

  I oversaw the seamless daily operations of the IT department at Multichem NZ Limited, ensuring reliability and security of IT infrastructure. I led cross-functional teams to complete IT projects within budget and developed and implemented IT policies aligned with business goals. Additionally, I managed vendor relationships, contract negotiations, and set up a 3rd party logistics operation in Fiji.

• 

  WM New Zealand

  Feb 2007 - Dec 2024

  • Expert in translating business needs into efficient IT solutions, managing stakeholder expectations, and ensuring project delivery aligns with business goals.• Experience in providing comprehensive IT application support services in dynamic, fast-paced environments with a growth-oriented focus.• Skilled in major incident management, problem-solving, and hands-on approach to IT challenges. In a cross-functional team at WM New Zealand in Auckland, I played a key role in analyzing service performance and identifying areas for improvement during the migration of a major reporting system. I managed stakeholder expectations, ensured alignment with business goals, and effectively communicated with the project team to drive successful outcomes. I supported business applications and managed system maintenance to ensure consistent performance and alignment with business goals. Collaborating with vendors, I resolved high-priority incidents to reduce downtime and improve system reliability. Leading a team of four, I achieved high internal customer satisfaction ratings.

  • ICT Delivery Manager

    Jan 2020 - Dec 2024

  • Data Analyst

    Mar 2016 - Dec 2019

  • Regional Helpdesk Coordinator

    Feb 2007 - Feb 2016
• 

  Temp Tech NZ Ltd

  Oct 2010 - now

  Managing Director