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Ram Mohan Singh

Ram Mohan Singh

Store Manager

Followers of Ram Mohan Singh2000 followers
location of Ram Mohan SinghSouth Delhi, Delhi, India

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  • Timeline

  • Skills

    Training
    Management
    Operations management
    Team management
    Leadership
    Vendor management
    Employee relations
    Hospitality
    Crm
    Employee training
    Hotels
    Inventory management
    Sales
    Performance management
    Hospitality management
    Customer service
    Customer satisfaction
    Team leadership
    Coaching
    Employee engagement
    Recruiting
    Profit
    Visual merchandising
    Facilities management
    Budgets
    Payroll
    Sourcing
    Soft skills
    Time management
    Team building
    Customer experience management
    Administration management
    Client management
    Training and development
    Quality management
    Facility management
    Retail category management
    Customer experience
    Inventory control
    Strategic planning
    Retail
    Mis
    Project planning
    Personnel management
    Negotiation
    Performance appraisal
    Sales operations
    Hiring
    Customer retention
    Forecasting

  • About me

    Retail store head(ethos watch boutiques) with more than 9 yrs of expertise in Retail operations/Human resourse/Hotel mgt

  • Education

    • Mahatma Jyotiba Phule Rohilkhand University

      2003 - 2007
      B.H.M.&CT Hotel Management

      Hotel Mangement

    • Indian Institute of Management, Lucknow

      2011 - 2012
      EPHRM Human Resources

      Activities and Societies: Executive programme in human resource. EPHRM

  • Experience

    • Woodland

      May 2011 - Aug 2014
      Store Manager

      Job profile included scheduling, hiring, training, inventory control, achieving sales targets and ensuring a positive team atmosphere is maintained at all times.

    • Promod

      Aug 2014 - Jun 2015
      Store Manager

      1.Managing staff.2.Implementing sales and marketing strategies.3.Ensuring optimal inventory levels.4.Maintaining visual merchandising standards.

    • Ethos Watch Boutiques

      Dec 2015 - Mar 2018
      Head of Store Operations

      1-Applied commercial skills to maximize sales. 2-Ensured availability of stock with effective store merchandising standards and all promotional set up as per the guideline. 3-Ensure controlled handling of stock to decimate losses. 4-Maintained visual merchandising as per brands standard procedures.5-Carried out recruitment, developing and retaining of staff. 6-Correct and fair evaluation of each team member’s performance. 7-Ensured team delivers consistently good customer service.8-Proper maintenance of customer data for future sales and current feedbacks.9-Maintained after sales service track records. Show less

    • IEM

      Apr 2018 - Jul 2019
      Center Head

      Handled overall operation for the smooth running of the centre.

    • Stonex India

      Aug 2019 - now

      My responsibilities as manager sales and services with Stonex India are the following:1-To achieve sales targets individually and supporting team as well to achieve it.2-Meeting end clients, Architects interior designers for their feedback about projects near completion, needs and technical consultation in ongoing, and plans for upcoming projects in an excellent coordination with business development team.3-Ensure excellent Customer service in the process of building a client relationship.4-Continued calls as per appointments for an ongoing prospective patient sales lead.5-Coordination with billing and logistics team for on time deliveries of the materials ordered or sold.6-Product and process Training for new joiners. Show less

      • DGM

        Jan 2024 - now

      • Business Process Manager

        Jun 2023 - Feb 2024

      • Manager Sales and Service

        Aug 2019 - May 2023

  • Licenses & Certifications

    • Executive programme in human resource

      Indian Institute of Management, Lucknow
      Feb 2011