Ratana Thursam

Experience

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  The Minute Maid Company

  Jan 1997 - Jan 2000

  Answer incoming calls from customers, company associates and contract service agents throughout the US and Puerto Rico for equipment service, parts, installation and sales related issues.Provide accurate referrals to customers needing assistance from other individuals or Agencies within the Minute Maid/Coca-Cola System. Effectively communicate with customers, utilize probing skills to determine proper call routing, make decisions on issues that have been escalated pending urgency.Identify problems and issues and resolve. Work with accuracy and efficiency. Cross train & provide support to other groups within the equipment support department.Computer Programs used at Coca-Cola/The Minute Maid Co.EMS=Equipment Management System Red Desk/Quick Response AS400 Microsoft Outlook Right Fax Show less

  • Customer Service Representative II

    Jan 1999 - Jan 2000

  • Customer Equipment Service Assistant I

    Jan 1997 - Jan 1999
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  The Coca-Cola Company

  Jan 2000 - Jan 2002

  Chain Account Coordinator 1/Sales Support

  PROMOTIONManage Chain Accounts and its Headquarters. Interface with 8 Business Development Managers for the South Central Group. I am the Main point of contact for equipment information, installations, removals, distributor set up and linkage of accounts. Assist in completion of equipment sale, financial and leased documents. Manage calls by offering the appropriate solution. Communicate, arrange and execute installation of equipment dates directly with customers. VOLUNTEERED to Maintain Minute Maid Local Market Accounts & Support one Minute Maid Centralized Account Manager increasing my work load by 30%. Effortlessly Maintained Coca-Cola's Monthly KBI's (Key Business Indicator) I consistently received the following Scores every month CE (Clearly Exceed) ME (Meet & Exceed Show less

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  Toyota Boshoku America

  Jul 2007 - May 2009

  Responsible for Negotiating contracts related to Building & facility services & for Toyota's Corporate House; P. Miyoshi-san, Run errands as needed. Responsible for OSHA safety regulations for the building & for maintaining all the building contracts, Maintain Warranties for new building good for 1 year, warranties such as roofing, electrical, water, HVAC units, plumbing. Assisted in the last 6 months of the new building contract, ordering carpet, New office furniture, coordinating move date, Building permits, completion of building Oct. 1st, 2007, Responsible for Smokers Hut Permit, Worked with the city of Novi to obtain permit. Took Lead in developing Safety Committee, created EAP - Emergency Acton Plan and floor plan, Worked with Novi Fire Station to coordinate Fire Extinguisher training & CPR AED training. Worked with American Red Cross to coordinate First Aid & Blood Borne Pathogen Training. I volunteered my time to assist the accounting and Purchasing department with filing. (worked weekends & overtime) Show less Read, analyze, interpret bids and quotes, technical procedures and regulations. Ability to write reports, business correspondence and procedures. Effectively communicate with multi-level personnel as well as vendors and their representatives. Demonstrate commitment, entrepreneurship, innovation, perseverance, professionalism, self-discipline and teamwork skills. Self-motivated, goal oriented, quality-driven and capable of working without constant supervision. Prepare document for review of purchasing decisions, orders & vendor contracts. Gather documents for quotes from internal departments. Gather quotes for multiple vendors & analyze details for review. Negotiate with suppliers to meet company goals. Write purchase orders to meet program team objectives. Data Entry, Create Purchasing Requisitions, Generate Purchase Orders, Maintain Supplier contact List, assist Managers in projects and work overload Show less

  • General Affairs/Administration

    Aug 2008 - May 2009

  • Purchasing Analyst

    Jul 2007 - Aug 2008
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  Schmidt Bowman

  Mar 2011 - Jun 2011

  Customer Service Representative - Temporary Assignment Office Team

  Answer incoming calls, faxing & filing paperwork and thread, Responsible for thread orders via phone and email. Place orders for forecasted planning orders. Provide quotes & pricing. Computer Programs Used at Schmidt Bowman: AS400, Microsoft Outlook, Excel

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  Eastern Oil Company

  Jul 2011 - Nov 2011

  Customer Service Representative - Temporary Assignment Office Team

  Receive customer requests, complaints, concerns or orders by telephone or email. Search Company records and product using AS400 & Enspire programs, Resolve customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion. Write up orders, price quotes, related to customer request. Has knowledge of product line, prices and delivery time as required. Perform other allied duties as assigned by sales team or supervisor. Log Purchase Orders, Receiving of PO’s. Update Item numbers and pricing. Work overtime as needed. Computer Programs Used at Eastern Oil: AS400, Enspire, Microsoft Outlook, Excel, Show less

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  LifeSafer Ignition Interlock

  Feb 2012 - Aug 2012

  Customer Service, Sales & Switchboard Temporary Assignment - Office Team

  Receive 100 inbound calls from prospective New clients & existing clients requesting service or sales. Convince new clients to select LifeSafer Interlock for their ignition interlock needs. Provide customer relations, utilizing In-Contact phone systems. Utilize Plus V2 program for processes and procedures and tracking software. Utilize customer service, telemarketing and sales experience. Utilize computer skills, sales and customer service skills. Track sales on Excel, Check email on Micro-Soft outlook. Schedule installs, de-installs, monthly monitoring appts, update client info & documentation, log notes. Computer Programs Used at Life Safer: In-Contact phone systems, Microsoft outlook, Plus V2, Excel, (Company Moved its headquarters to Ohio) Show less

• 

  Super Fair Cellular

  Jan 2013 - now

  Plan, direct and co-ordinate the operations of Kitting Department. Plan & maintain systems and procedures for operating efficiency. Manage staff for optimum performance. Interface with Project Managers, sales and other departments. Develop staff to maximize potential. Track employee time & attendance and performance/quotas. Communicate job expectations, planning, monitoring & appraising job results., coaching, counseling & disciplining employees, developing, coordinating & enforcing systems, policies, procedures and productivity standards. Show less Manage 15+ employees, determine staff requirements needed, Select, hire, train and motivate team . Assign projects, create/develop teams and team leaders ensuring we meet company quotas and goals. Develop staff to maximize potential. Monitor staff performance including performance reviews. Delegate work duties to staff to attain objectives. Allocate use of available resources. Monitor & assist staff with work progress. Evaluate current business processes and systems. Maximize operating efficiency. Document multiple reports Daily. Maintain employees daily quotas, work collaboratively with Project Managers and other Departments, adhere to company policies, procedures & productivity standards. Develop staff to maximize potential. Responsible for the achievement of department productivity and quality goals. Show less

  • Order Fulfillment

    Jan 2018 - now

  • Kitting Department Manager

    Jan 2014 - Jan 2018

  • Quality Control Department Manager

    Jan 2013 - Jan 2014