Amy Zourzouklis

Experience

• 

  RBC

  Jan 2000 - Jan 2004

  • Analyze data to determine if fraud is taking place. Search for patterns in data to rule out unauthorized activity. Restrict debit cards accordingly, minimizing risk exposure for both the client and the bank.• Ensured colleagues, service partners and other financial institutions were consistently updated with new fraud alert information and provided updates to existing fraud alerts, reducing risk exposure.• Took ownership of client/service partner problems, building ownership and accountability at first point of contact and contributing to overall client satisfaction• Assisted Corporate Security in the preparation of police spreadsheets for court proceedings.• Investigated client claims of disputed activity utilizing various systems (i.e. CAMPS, OLVIREW, and EDW). Approved the return of funds to the victims of fraud.• Communicated with branches and Visa investigations to determine origin of fraud.• Updated Master Point of Compromise Report weekly. Show less

  • Technical Analyst

    Jan 2003 - Jan 2004

  • Fraud Analyst

    Jan 2001 - Jan 2003

  • Technical Analyst

    Jan 2000 - Jan 2001
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  RBC

  Oct 2004 - Jan 2009

  • Coordinated eight meetings per week, setting up the agendas, sending out pre-read material and taking meeting minutes, contributing to productive and efficient meetings• Managed meeting action item logs, facilitating the follow up and completion of actionable items• Ensured non-disclosure agreements were signed in a timely manner and in accordance with policy and procedures• Improved the formatting of all meeting documents, providing consistency and facilitating review and planning • Acted as the Business Continuity Management Coordinator for the HR Initiatives team.• Recognized by Project Managers for going above and beyond in service and support.• Ensured all project documentation was in line with Project Management Framework practices, process and tools. Show less • Supported Program Manager in expanding the contingent workforce management program within the RBC enterprise.• Created a detailed analysis of outstanding vendor invoices and provided recommendations for resolution that preserved vendor relationships.• Monitored all Contingent Workforce Management program service providers ensuring that all audit requirements could be met.• Compiled and delivered all reporting to RBC business and functional units.• Composed vendor documentation and statistics in preparation for quarterly Service Level Agreement meetings• Acted as the liaison between external vendors and RBC hiring managers ensuring service standards were met.• Managed and worked to resolve all program technology issues. Show less

  • HR Initiatives Program Coordinator

    Jan 2007 - Jan 2009

  • Vendor Management Program Coordinator

    Jan 2005 - Jan 2007

  • Business Support Coordinator

    Oct 2004 - Jan 2005
• 

  Granite Golf Club

  Jan 2013 - Jan 2014

  Private Member Sales

  • Responsible for selling new and retaining existing golf memberships.• Worked closely with the General Manager to maintain the highest standards of service and professionalism throughout the club. • Composed monthly Membership statistic reports for the Board of Directors • Provided marketing support and campaign planning support to the GM/COO • Coordinated and provided project management support for the upgrade to a new database. • Generated in depth statistical analysis of Membership resignation trends based on demographics such as age, income and life stages. • Created an in depth marketing plan and critical path with a goal to increase membership and increase retention rates of membership. • Developed strong interpersonal relationships with all department heads, board members and key committee members. Show less

• 

  TD

  Jan 2014 - Jan 2015

  Credit Sales

  • Provided exceptional customer service to cardholder clientele on a variety of Visa product lines.• Achieved the highest number of customer calls per hour of anyone on my team (>100 calls per day).• Leveraged opportunities to further expand client product holdings with TD and increased sales revenue by presenting value propositions to customers.• Worked in a statistically driven environment, measured by call quality and call productivity goals.• Quickly adapted to change/increased sales targets.• Contributed to effective cost and risk control through productivity and adherence to corporate processes and controls.• Exceeded departmental sales targets through recommendation of appropriate products and services. Show less

• 

  Fujitec Canada, Inc.

  Apr 2015 - Feb 2018

  Sales Administrator

  • Responsible for outside Sales of Elevator parts.• Estimated Elevator Repairs and prepared quotations.• Drafted Service Maintenance Service Contracts and prepared for customer presentation.• Reviewed external service maintenance contract documents and prepared executive summary, addendum and appendix documents for Executive approval.• Tracked multiple contract versions/addenda throughout the Sales cycle and during contract negotiations.• Coordinated a weekly Operations Meeting and implemented an action log document which tracked all open and closed operational issues. Followed up with stakeholders to ensure completion.• Delivered a high level of organization to records management and archives.• Responsible for coordinating and minute taking for the Joint Health and Safety Committee meeting.• Responsible for the estimating, booking and scheduling of mandatory TSSA tests. Created a schedule and pipeline report.• Increased revenue for the company by following up on quotes and obtaining purchase orders from customers.• Acted as personal assistant to the Account Managers and contributed to their success in achieving sales growth targets.• Had the dual responsibility of covering an Account Manager role during her maternity leave, in partnership with another member of the Sales team. • Created and maintained a detailed monthly Sales Report. • Generated increased revenue for the organization by collecting on a significant amount of aged invoices. • Provide payroll support and backup support to the Dispatch team. • Create detailed Labour and Callback reports for upload to Solucore. Show less

• 

  Corporate Traveller Canada

  Apr 2018 - Apr 2021

  Business Development Manager

  Exceeded sales quotas by winning over $8 million of new business in my first 2.5 years. Won over $1M in new business during the covid pandemic. Generated new leads and made over 6000 cold calls. Conducted comprehensive training of new hires and created sales reports for management. • Create an ongoing business development strategy focused on acquiring clients in the 400K to 2.5M range of annual travel spend.• Arrange and conduct client meetings.• Develop a growth strategy focused both on financial gain and customer satisfaction.• Conduct research to identify new markets and customer needs.• Promote the Corporate Traveller products/services addressing or predicting clients’ objectives.• Provide after-sales support and hand over to Travel Managers.• Build long-term relationships with new and existing customers. Show less

• 

  Hilti North America

  Sept 2022 - Nov 2024

  Account Manager

  Achieved Million Dollar Sales Club. Exceeded sales target in first quarter in the role.Create, maintain and grow the customer base by providing leading-edge tools, technologies, software and services for the global construction sector. Create value in the account portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer.Professional field sales and high level customer consultation in the defined territory within the target industry. Provide efficient solutions and technical support to customers and represent the Hilti brand in the market place. outside, face-to-face sales growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory. Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales. Using Time and Territory Management , zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools. Demonstrate consultative selling; convince customers that they have a need for a product or service. Demo Hilti products and services in person, face-to-face, with customers. Identify the key roles on a jobsite project and understand their responsibilities and needs; obtain appointments with entry and mid-level decision makers at construction/ industrial companies. Identify and select top potential within assigned sales territory. Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits. Collaborate with materials management, logistics, credit, marketing, technical services, and customer service. Participate in construction industry trade organizations to build relationships and network of contacts. Show less

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  Building Reports Canada

  Nov 2024 - now

  Manager, Membership Development