
Kohl Powell
Customer Service Representative

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About me
Associate Director, Customer Contracts at Syneos Health
Education

Wake Technical Community College
2012 - 2015Associate of Arts (A.A.)
North Carolina State University
2015 - 2017Bachelor of Science (B.S.) in Business Administration Finance and Financial Management ServicesActivities and Societies: Student Alumni Association
Experience

Total Hair Salon
May 2008 - Jun 2016Customer Service Representative-- Enhance repeat business by improving long-term relationships with customers-- Promote products and services through social media and in-store advertisements, increasing sales by more then 10%-- Trained 9 current employees in adapting to new computer software-- Assess employee sales and help manage payroll

Mid-Way Baptist
May 2013 - Aug 2013Worship Leader Intern-- Developed skills in instructing/coaching others through an internship position under the pastor-- Responsible for upkeep of the church through shampooing carpet, taking out the garbage, maintaining a clean landscape and cleaning bathrooms-- Managed finances for group activities through the church-- Lead a Bible study that currently averages 75 people every Wednesday night

SAS
Jun 2016 - Jun 2017Administrative Intern-- Created a spreadsheet that automates travel time information, eliminating the need for manual adjustments-- Communicated daily with colleagues to explain content within our ERP while working as an admin-- Reported new hires semi-monthly to their respective state's revenue department-- Trained previous and current employees on payroll procedures

Credit Suisse
Jun 2017 - Oct 2019Reference Data Analyst-- Maximized cross training productivity through development of a new tool that helped the team meet requirements more efficiently and effectively -- Established a bulk process using SAP Software that reduces onshore and offshore efforts by roughly 15%-- Led a project that merged AMER and EMEA daily operating procedures into a standard global process-- Created an efficiency by introducing Adobe Acrobat Pro X to the team which is now used globally for signature verification-- Actively work with stakeholders to effectively manage client data while maintaining client relationships Show less

Syneos Health
Oct 2019 - now-- Manage ongoing contracts for clinical trials with various sponsors-- Collaborate with project teams and clinical teams to update study budgets through change orders-- Maintain relationships with sponsors to establish a mutually beneficial partnership with Syneos-- Prioritize multiple projects simultaneously while meeting established deadlines-- Successfully achieving internal and sponsor specific goals on a quarterly basis
Associate Director, Customer Contracts
Jul 2023 - nowManager, Sponsor Contracts
Jul 2022 - Jul 2023Sr. Sponsor Contracts Analyst
Sept 2021 - Jul 2022Sponsor Contracts Analyst
Oct 2019 - Sept 2021
Licenses & Certifications

Global Anti-Corruption
SASJun 2016
Code of Ethics: Best Practices
SASJun 2016
Protecting Our Information
SASJun 2016
Honors & Awards
- Awarded to Kohl PowellDean's List Wake Technical Community College May 2014 I received the Dean's List Honors Award for completing a semester at Wake Tech with a GPA above 3.6 while taking 17 credit hours.
Volunteer Experience
Sponsor
Issued by Compassion International on Jun 2013
Associated with Kohl PowellSmall Group Leader
Issued by Mid-Way Baptist Church on Aug 2020
Associated with Kohl PowellWorship Leader
Issued by Mid-Way Baptist Church on Jan 2008
Associated with Kohl PowellTrustee
Issued by Mid-Way Baptist Church on Jan 2021
Associated with Kohl PowellFinancial Peace University Coordinator
Issued by Ramsey Solutions on Sept 2023
Associated with Kohl Powell
Languages
- enEnglish
- spSpanish
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