Mark Behan

Experience

• 

  Macfarlane Packaging

  Apr 2014 - Jan 2015

  Stock Controller / Assistant Buyer

  Worked in a successful, fast-growing online retail business, with duties listed below.Proficient in the use of "Enterprise 7" Software, which was used to centrally handle Sales Orders, Stock Control and Purchase Orders.Stock Control / Purchasing duties:Purchasing standard and non-standard stock items,Liaising with suppliers and manufacturers to produce packaging items to customer specification,Maintaining stock at a sufficient level to guarantee next-day delivery,Negotiating costs with manufacturers and suppliers,Responsible for processing import of goods from outside the E.U.,Placing regular purchase orders and identifying discrepancies after delivery.Warehousing duties:Picking, packing and dispatching orders for delivery on a next-day basis,Carrying out daily inventory counts,Arranging logistics and transport with hauliers and couriers,Warehouse tidying and organisation,Receiving weekly UK stock imports.Other duties:Answering inbound sales calls,Responding to customer enquiries and sending quotations,Carrying out sales calls for the creation of sales opportunities. Show less

• 

  Macfarlane Packaging

  Apr 2015 - Dec 2018

  • Commercial Manager

    Sept 2017 - Dec 2018

  • Buyer

    Apr 2015 - Sept 2017
• 

  Norbrook Laboratories ltd

  Dec 2018 - Mar 2020

  Buyer
• 

  EOS IT Solutions

  Mar 2020 - now

  - Leading end-to-end service delivery operations globally for a major Global Hyperscaler customer in the Edge Cloud industry.- Building partnerships with key stakeholders across the client, OEM vendors and service providers (Cisco, Dell, NetApp, Juniper, HPE) and internal teams.- Led the engagement for a series of successful deployments, allowing the client to land deals in excess of $100m.- Helped solution a new and innovative Go-To-Market approach with the client, opening the door to previously unreachable markets.- Tracking and reporting key metrics, and presenting shared business growth plans.- Conducting 360 degree Partnership Workshops to drive progress in key client focus areas.- Orchestrating project lifecycles from inception to completion, collaborating cross-functionally with sales, engineering, technical, and support teams.- Establishing and streamlining processes to optimise service delivery efficiency.- Generating monthly reports on program performance for internal stakeholders.- Collaborating with clients to develop dashboarding solutions for inventory, order status, and metrics reporting.- Maintaining strong client relationships, handling escalations, and resolving issues.- Leading a support team, providing guidance for continuous improvement and professional development.- Proactively identifying opportunities for further collaboration and service enhancements with the client.- Staying updated on industry trends and implementing relevant strategies to remain competitive and innovative.- Demonstrating flexibility in the service delivery approach and promptly addressing risk factors. Show less - Client Lead for a major Global Hyperscaler customer, overseeing end-to-end service delivery, including procurement, logistics, and invoicing.- Managing relationships with Global OEMs (Cisco, Dell, HPE, NetApp, Juniper), ensuring vendor performance through regular meetings.- Ensuring timely shipping to meet deployment deadlines and coordinating resources accordingly.- Presenting Quarterly Business Reviews and monthly Program updates to customers and internal stakeholders.- Successfully coordinating the execution of complex networking deployments globally, including remote project management.- Leading regular customer meetings to share supply chain updates.- Collaborating with the Business Intelligence team to develop reporting dashboards for customer experience improvement.- Overseeing trade compliance processes, facilitating importation into multiple complex countries.- Assisting in completing Statements of Work for global projects and onboarding new vendors and service providers. Show less

  • Service Delivery Manager

    Oct 2023 - now

  • Client Lead

    Oct 2021 - Oct 2023

  • Sales and Procurement Coordinator

    Mar 2020 - Oct 2021