Hemlata Mishra

Experience

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  C&C Construction Ltd

  Oct 2007 - Sept 2008

  Management Trainee

  Bank Reconciliation.TDS Accounting,TDS returns,Service Tax Accounting,Manual JV ,Write offs,Provisional Entries,Creation of Supplier Invoices with TDS ,Supplier On Account Payments,Supplier Payments against bills.TDS Payments to Government.Customer Invoices with TCS,Service Tax,Entry for Collection of AR.Mantaining Cash Day Book and reconciling the same on day to day basis.Cash Vouchers.

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  IFS solution India Pvt.Ltd

  Oct 2008 - Dec 2012

  IFS Application Consultant

  Implementing IFS Financials covering full life cycle which includes As IS Study, To Be Study, GAP Analysis, Business requirement study, Post Live Support,Financial Closure activities for the modules like Bills-payable, Bills-receivable, Assets Accounting, Costing and Materials Accounting, Cash etc.Involved in Integration of other Modules like Distribution,Manufacturing,Payroll with the Finance.Involved in Developing various Statutory Reports of the Company Like Balance Sheet,Trial Balance,Profit & Loss slong with various MIS reports like Customer/Supplier Ledger Age Analysis Report,General Ledger,TDS,Service Tax,FA ledger etc.Responsible for Go Live Activities in IFS Financials which includes Final mapping on live instance, Master data setup, Post live support.Reconciliation of Accounts which involves reconciling the GL balances with the Sub ledger like matching of Supplier Trial ,Customer Trial,FA Ledger, with the GL.Bank Reconciliation Show less

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  IFS Solutions India

  Jan 2013 - Jan 2014

  SR. Consultant

  Offsite Support to various local and overseas clients which involves conducting WebEx training on various Financial Process in IFS ERP system.Reconcilation of Various Sub Ledgers with the GL for various clients.FA Accounting,Depreciation process,Depreciation process for Assets to be fully charged on same year,Move,Scrap,Sale Of Asset Accounting.Consolidation of AccountsEstablishing process for Automatic Supplier Payments in case of NEFT,RTGS etc and generating file in required formats by respective Banks.Telecom Conversation with clients for any new requirements and for customization in the Existing System.Managing Other modules like Inventory,Purchasing,Manufacturing. Show less

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  IFS South Africa

  Feb 2014 - Dec 2017

  Sr.Support Consultant Finance
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  APPLICATION SOFTWARE IFS SOUTH AFRICA

  Jan 2018 - Jun 2021

  Jobs & Responsibilities at Current Role:• Handle project deliveries, including cost estimates, preparation of project plan, SoW with defined payment milestones, mobilization of resources, review of business case and specifications, regular meetings with clients to review progress of ongoing projects, coordination of SIT and UAT, code deliveries, go-live support.• Primary Point of Contact for Escalation Management and E2E functional solutions handling for Issues reported related to the IFSAPP apps.• Monitor calls logged in the TDI Fresh Desk Support Portal; provide appropriate corrections and release corrective patches to the customer’s internal environment.• Evaluate IFS application change requests, cost estimates, validate functional and technical specifications for quality assurance, and ensuring effective delivery with post go-live support. • Support for various functional reports like BI and power BI reporting.• Responsible for managing the support & maintenance portfolio, recording maintenance Contracts in CRM for deal desk approval and in Maintenance Contract Management System for revenue recognition, invoice postings.• Work closely with sales, finance, and internal business management to forecast recurring maintenance and service revenue and budgeted data for QBR and provide billing support.• Identify and manage add-ons and upsell opportunities and capture using the internal CRM tool for deal registration and approvals.• Execute the delivery of software and license in close collaboration with the business operation sales team.• Customer communication about new product launch, monthly\Bi-annually application service updates, policy, and process changes to ensure optimal customer outcomes.• On-Boarding customers to IFS applications standard maintenance and support services with introduction to ticketing platform for logging product, platform or consulting related Tickets. Show less

  • IFS Africa Support Management

    Jan 2018 - Jun 2021

  • Customer Support Manager

    Jan 2018 - Jun 2021
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  Technodyn International

  Jul 2021 - Aug 2023

  Customer Support Manager
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  Lerumo

  Oct 2023 - now

  Project Delivery Manager