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Hazel Ngo

Hazel Ngo

Customer Service Intern

Followers of Hazel Ngo391 followers
location of Hazel NgoToronto, Ontario, Canada

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  • Timeline

  • About me

    Senior Supervisor | CIBC | Retail Cards Services

  • Education

    • Hanoi University

      2009 - 2013
      Bachelor of Business Administration - BBA Business Administration and Management, General Distinction

      Activities and Societies: + Key member of SIFE National Competition, First Round's Champion, Second Round's Second Runner Up + Co-founder, Head of Marketing Of Youth Development Club + Top 10% of graduates+ Annual scholarships based on academic merit for full 4 years

    • RMIT University

      2016 - 2018
      Master's degree International Business Distinction

      Activities and Societies: +Award of Distinction+Entrance scholarship based on academic merit and social activities+RMIT Access Representative

    • University of California

      2011 - 2011
      Exchanged Studies Sociology

      Activities and Societies: Published Contributor to the book “It’s a living: Work and Life in Vietnam Today” by Associate Professor Gerard Sasges Education Abroad Program in Hanoi University

  • Experience

    • Lotte Department Store

      Feb 2013 - Apr 2013
      Customer Service Intern

    • Korea Exchange Bank

      Aug 2013 - Oct 2015
      Trade Finance Officer

      + Worked with 50 Korean corporations from medium to large size and brought in an average of 150 cases worth $25 million US Dollars in contract value per month+ Processed international export/import banking products and services, related to negotiation and collection of letters of credit, documents against payment and acceptance+ Checked documents, sent SWIFTs, prepared international payment, settlement and reimbursement, followed-up on overdue bills in compliance with UCP and ISBP

    • JW Marriott Hanoi

      Apr 2017 - Jul 2017
      Finance Intern

      + Assisted Account Payable Supervisor in reviewing documents, making payments to vendors, making tax calculations, bank charge reconciliation, arranging and filing documents+ Assisted Purchasing Manager in receiving orders from other departments, finding quotations. Compared and matched prices from 200 existing vendors and purchased items from selected ones

    • Manulife

      Aug 2017 - Jan 2018
      Financial Advisor

      + Approached potential clients via phone, e-mail and in-person appointments, organized workshops on financial well-being to engage clients.+ Developed thorough protection plans, prepared necessary forms and obtained approval on insurance package for clients. Assisted and advised clients on insurance claims+ Conducted future follow-up visits to existing clients.

    • CIBC

      Aug 2018 - now

      • Senior Supervisor, Visa Debit Card, Retail Payment Services

        Aug 2021 - now

      • Merchant Support Officer

        Aug 2018 - Aug 2021

  • Licenses & Certifications

    • Canadian Securities Courses (CSC)

      Canadian Securities Institute
      Jan 2022

  • Volunteer Experience

    • Administrative Assistant

      Issued by WoodGreen Community Services
      WoodGreen Community ServicesAssociated with Hazel Ngo

    • Secretary

      Issued by Toastmaster International on Jan 2021
      Toastmaster InternationalAssociated with Hazel Ngo