Lorraine Foster

Experience

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  Transport for London

  Jul 2007 - Aug 2011

  Control Centre Operative

  • Ensured Oyster system was operating correctly at all locations and on all associated systems,monitored a wide range of information sources (including Tyrell, Performance Dashboards, Operating Services System (OSS), DGC, LU and Bus ERC screens) and dealt directly with LU station staff, National Rail Control Centres and IM Services and all stakeholders to identify unplanned service disruptions that impact fares and revenue collection.•Identified any back office system issues, resolving those problems within a set of guidelines in the shortest time period and provide and manage reports during the interim. • Identified any service disruptions that require development and processing of automated refunds or refund scenarios. • Responsible for the processing of all automated refunds / scenarios and subsequent regular reporting on refunds generated and successfully collected• Assisted with the analysis, development, maintenance and support of locally developed applications and systems used within the Oyster operations. Show less

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  Arcadia Group Ltd

  Jan 2010 - Jan 2012

  Customer advisor

  Dealt with customer queries such as orders and also complaint handling.

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  Lotus HR

  Jun 2011 - Jan 2020

  Regular clients visits.Qualify and prioritize procedural/policy issues.Draft employment contracts and HR policies.Negotiate with client to establish appropriate invoice rates, contract terms, and fees for incoming job orders.Ensure client expectations regarding job orders are set and maintained.Conduct follow-up activities with clients to ensure customer satisfaction.Identify new job order opportunities through client contacts and consultants via candidate marketing, networking and relationship building.Identify my customers needs, continuously alert and responsive to changing customer business environment.Prep and debrief clients; provide coaching and advice to the client regarding the interview process,disciplinary, grievances.Advise clients on all aspects of HR and Employment Law.Co-ordinate feedback and client testimonials Show less External HR ConsultancyOutsourced HR department HR training providerWe train managers to understand the benefits of proper HR procedures, keep them up-to-date with ever-changing HR legislation, and help organisations get the most out of their employees.We can help with all people management issues, including:- Absence management- Disciplinary and grievance- Discrimination- Dismissals- Employment contracts- Health and safety- Performance management- Recruitment and selection- Redundancy- Training and developmentWe work with companies both large and small in the public, private and voluntary sectors, mostly in London and the southeast.Lotus HR grew out of the Lotus Training Consultancy founded by my Director in 1995.***Special offers***FREE HR healthcheck worth £375ORFREE HR advice session worth at least £125 Show less

  • HR Consultant, MCIPD

    Jun 2011 - Jan 2020

  • HR Advisor & Office Manager

    Jan 2012 - May 2019

  • HR Advisor

    Jun 2011 - Jan 2012
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  Pell & Bales

  Aug 2013 - Sept 2015

  Charity Fundraiser (Part-time)

  I telephone fundraise on behalf of various great charities such as RSPCA, Unicef and Cancer Research UK.

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  Sainsbury's

  Sept 2016 - Nov 2018

  HR Admin Colleague

  I carry out HR Administration duties relating to all store colleagues.

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  The Gym Group

  Jun 2018 - Aug 2018

  People Advisor

  Responsible for HR and ER advice to Regional, General and Assistant General Managers across the UK wide business.

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  The Prince's Trust

  Jan 2019 - Jun 2019

  Interim People Adviser

  Supporting the Trust to embed their new HR strategy whilst managing regional ER casework.

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  Notting Hill Genesis

  Jul 2019 - Feb 2020

  ER and Change Advisor

  Commissioned to help support and ultimately reduce the level employee relations within the large, newly merged business.

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  Kingston University

  Jan 2020 - Oct 2022

  HR Support to the Business and Engineering School I provide dedicated support to Heads of Department, Schools and Faculty. Coaching and guiding Academics in people management matters.

  • HR Advisor (ER)

    May 2020 - Oct 2022

  • Interim HR Advisor (ER)

    Jan 2020 - May 2020
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  King's College Hospital NHS Foundation Trust

  Oct 2022 - now

  Senior Employer Relations Advisor

  Providing support and advice to my service care groups covering 1800 Trust employees