Dawn Moots

Experience

• 

  TGI Fridays

  Jun 1999 - Oct 2000

  Trainer, Office Assistant, Server
• 

  NTELOS

  Oct 2000 - May 2002

  Assistant Store Manager

   Exceeded new-store ramp up goal by 60 phones per month by compiling cold-call lists and creating business-to-business partnerships  Created sales performance analysis resulting in improved focus on market-wide quota management Managed five sales consultants along with store sales quota and store budget Controlled and reported inventory and sales Implemented time management and selling techniques adopted by nTelos Richmond market

• 

  Full Tilt Wireless

  May 2002 - Jan 2003

  Retail Store Manager

   Trained inside and outside consultants on multiple wireless carriers and satellite television services  Implemented employee programs with local hotels, apartment complexes, and other businesses, which resulted in doubling store sales  Controlled and reported inventory and sales

• 

  T-Mobile

  May 2003 - May 2016

   Supported all Retail and Small Business Direct teams in MD, DC, VA Supported Premium Retail team and 14 Partners in the Northeast Area Strategically planned sales development and leadership development programs with Premium Retail Partners Served as Operations Services Liason between senior leadership and Marketing, Loss Prevention, Engineering, Recruiting and T-Mobile Branded Partners Identified gaps in results and implemented training to frontline for immediate and sustainable success Created and facilitated Training Store Manager program in Greater DC Region, where we immediately jumped to country-wide lead in training completion rate Achieved Certification for country-wide Small Business Sales Model roll out Recognized for business partner leadership in one of the company’s top producing regions T-Mobile Training & Facilitation certification, MBTI certification Show less

  • Sales Development Trainer II

    Oct 2012 - May 2016

  • Retail Training Store Manager

    May 2003 - Oct 2012
• 

  T-Mobile

  Jan 2017 - now

  • Senior Program Manager

    Jan 2022 - now

  • Manager, Team of Experts

    Sept 2018 - Jan 2022

  • Sales and Operations Manager

    Jan 2017 - Sept 2018