Alex O'Connor

Experience

• 

  The Overland Park Soccer Complex

  Jan 2011 - Sept 2015

  Assistant Supervisor of Operations

  ● Assisted in the supervision, training, and scheduling of part-time and seasonal staff, ensuring operational excellence.● Assumed managerial responsibilities in the absence of the Manager or Supervisor, effectively overseeing Soccer Complex Operations.● Contributed to budget preparation and managed essential purchases, playing a key role in the smooth functioning of the soccer complex.

• 

  SelectQuote Auto & Home Insurance Services

  Apr 2012 - Dec 2012

  Inside Sales Advisor

  • Interact with customer via telephone to identify their auto and home insurance needs.• Shop multiple insurance companies to provide the customer with the propercoverage for the best price.• Provide detailed information to a customer regarding specific insurance policyquestions and provide service work to a policy when necessary.

• 

  H&R Block

  Dec 2015 - Apr 2016

  Financial Services Representative

  • Communicate via phone and mail with internal and external clients requiringassistance or information. Interpret clients' needs and utilize software programs to identify possible resolutions for complex issues.•Follow established procedures to handle client inquiries and resolve concerns to ensure client satisfaction. • Handle client communications within all call handling, quality measurement and metrics.• Attend training sessions and participate in meetings related to the effective and efficient performance of job duties.• Identify issues with current process and notify management of potential concerns and potential solutions. Show less

• 

  University of Arkansas Grantham

  Apr 2016 - Nov 2016

  Admissions Counselor

  ● Provided comprehensive assistance to prospective students, offering crucial information to support informed enrollment decisions, admissions processing, and document review.

• 

  NCM Associates

  Dec 2016 - now

  ● Organize the development and implementation of comprehensive systems and frameworks for holistic client health management across all accounts and Original Equipment Manufacturers (OEMs).● Successfully manage and expand a portfolio exceeding $1 million, enhancing client program value and reach.● Spearhead the creation and ongoing refinement of Salesforce data analysis dashboards, significantly boosting visibility into campaign performance, channel effectiveness, engagement, and Return on Investment (ROI).● Act as a pivotal cross-functional liaison, fostering and strengthening relationships with a diverse range of internal and external project partners.● Engage in strategic collaborations with executives and key stakeholders to drive program success.● Serve as the primary point of contact for OEM clients, skillfully developing and nurturing relationships while ensuring the fulfillment of all client objectives, expectations, and timelines.● Author compelling proposals and Statements of Work (SOWs) in response to RFPs for both new and existing accounts, showcasing exceptional business writing skills.● Play a key role in team collaboration, leading the development of innovative processes and policies to meet and exceed the expectations of Major Accounts and OEMs.● Enhance client service delivery by proactively identifying client needs and transitioning existing systems to more advanced and beneficial solutions.● Conduct thorough analyses to identify optimal solutions, weighing the pros and cons of alternative approaches.● Oversee strategic planning and coordinate execution of client programs, ensuring seamless project management.● Manage all aspects of OEM program deliverables, including timelines, strategic documents, agendas, Purchase Orders (POs), budgets, and specialized billings. Show less ● Drove the optimization and expansion of the client portfolio by adeptly selling training products, tailored to meet specific client needs.● Played a crucial role in the measurement, management, and enhancement of divisional revenue, identifying and capitalizing on opportunities for revenue growth.● Maintained and nurtured client relationships, ensuring a consistently positive brand experience.● Administered the learning management system and provided essential technical support.● Contributed to the development and execution of effective retention strategies, enhancing client loyalty and satisfaction. Show less

  • Client Program Manager

    Jul 2019 - now

  • Client Engagement Specialist

    Dec 2016 - Jul 2019