Adim N.

Experience

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  Bell - Way System Limited

  Nov 2007 - Apr 2008

  System Analyst

  - Troubleshoot for internal and external users while working on help desk.- Coordinated with infrastructure devs to block unprivileged database users.- Maintained systems & repaired faulty ones & installed internet for new clients.- Commended for designing innovative solutions & enhancing existing systems.- Conducted requirement analysis testing & prepared proposal for replacements

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  9ja Hotels.com

  Jun 2010 - Aug 2010

  Data Analsyst

  - Sourced for prospective clients & built operational reporting to improve.- Built a regression model to help the SEO team decide keywords to target.- Analyzed and inputted data collected on filed into the online database systems. - Partnered with the executive to formulate & report KPIs across web properties. - Developed root cause reports to address problems with customer conversions. - Revealed valuable insights that boosted conversions by 32% & reduced losses.

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  Redington(Ensure) Nigeria limited

  May 2012 - Feb 2014

  Technical Assistant

  - Provided online support and resolution to customers’ IT-related issues.- Streamlined post-warranty support procedure from registration to repairs.- Placed orders for customers on repairs of faulty IT equipment via INSIGHT.- Diagnosed hardware problems related to servers, desktops, and other gadgets.- Reduced number of abandoned products & increased completed jobs & profits.- Countered product write-offs by recommending repairs for all faulty products.

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  Deekay and Sons Nigeria Limited

  Mar 2014 - Oct 2019

  Helpdesk Engineer

  Computer hardware and software installation, configuration, servicing and maintenance.Troubleshooting issues regarding Network, IP Phones, Server, Desktops, Laptops, Switches, Routers, Printers, CCTV, Mobile Phones and Thin clients in all locations across Nigeria (Lagos, Portharcourt, Ibadan, Kano, Shagamu and Asaba).Procurement of IT equipment.Taking stock and maintaining a comprehensive record of all IT equipment.Online support and resolution of problems in offices located at various remote location Show less

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  Deekay and Sons Nigeria Limited

  May 2022 - Sept 2022

  Information Technology Engineer

  - Championed the replacement of old servers and reconfigured new ones.- Cut costs in IT equipment by pushing for a ‘repair first approach for faults.- Increased productivity by 57% & reduced downtimes through new servers.- Serviced branches in 10+ states and online support to offices in 5+ countries.- Installed hardware/software, configured, serviced, and maintained systems.- Used existing infrastructure & minor tweaks to make a cost-effective call centre- Refined documentation systems leading to reduced labor & $1m annual income- Procured IT equipment, performed ORACLE ERP Tier 1 support & took stocks.- Resolved internet speed issues in the warehouse by reconfiguring the firewall,CCTVs, printers, IP phones, and Fiber switches and creating proper subnets. Show less

• 

  Northern Leaders Trust

  Nov 2023 - now

  • Monitoring Veeam to ensure that all backups are completed on a daily basis• Managing of user accounts on Office365 Admin including teams, Sharepoint and Onedrive• Carrying out regular updates on VMware servers • Assigning of jobs to IT Technicians and apprentices based on their strengths in order to increase productivity across the trust.• Conducting regular meetings with the team to get feedbacks on how to improve Technology and reduce downtimes.• Managing of devices and users on Microsoft Intune• Managing the school's network infrastructure, including servers, routers, switches, and wireless networks.• Maintaining documentation of IT systems, procedures, and configurations.• Providing training and support to users on IT-related topics as needed. Show less • Ensured classroom technologies are upto date to prevent loss of learning • Reimaged and Configured new and old desktops & laptops for users.• Created and managed users and devices in Microsoft active directory• Aided in the deployment of SENSO to help manage computers and users easily• Resolved day to day Hardware, Network, IP phones and software issues • Managed users on IRIS, Sims, Papercut, CPOMS, and Classcharts.• Used PDQ to deploy new software and to redeploy old ones based on new requirements.• Used Microsoft teams to manage and increase productivity across the trust Show less

  • Senior IT Technician

    Feb 2024 - now

  • IT Technician

    Nov 2023 - Feb 2024