Deep Enrich
Dan Jones
Conference Technician
325 followers
St Neots, England, United Kingdom
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About me
IT Support Manager at Gilead
Education
Ernulf Community School
1995 - 2001
Experience
Brahler ICS UK Limited
Sept 2003 - Dec 2003Conference Technician
Wyboston Lakes Ltd
Sept 2004 - Jan 2007AV/IT Technician
Genzyme
Mar 2007 - Mar 2012IT Engineer
Zero4 IT Services
Feb 2012 - Jun 2015DirectorAmgen
Mar 2012 - Jun 2015Deskside Analyst2nd/3rd Line Support supporting users on a face to face and remote basis with all technical related issues.
Gilead Sciences
Jun 2015 - nowUK & Nordics Support Lead, MSP Delivery ManagerSupplier ManagementMonitoring aged tickets on ITSM toolService ReviewsIT documentationCross functional infrastructure projects
IT Support Manager
Aug 2019 - nowIT Services Engineer
Jun 2015 - Aug 2019
Licenses & Certifications
- View certificate
How to Think Strategically
LinkedInMar 2024
- View certificate
Why Trust Matters with Rachel Botsman
LinkedInJun 2024 
ITIL Foundation Level
PeopleCertMar 2020- View certificate
Leading and Motivating People with Different Personalities
LinkedInMar 2025 PRINCE2® 2017 Project Management Certifications
PeopleCertMar 2018
Lean Six Sigma Green Belt (ICGB)
QA LtdApr 2021- View certificate
Leading with Stability during Times of Change and Disruption
LinkedInJun 2024 - View certificate
Communication Skills for Modern Management
LinkedInMar 2024 - View certificate
Quick Scripts for Difficult Conversations
LinkedInJun 2024 - View certificate
Developing Your Emotional Intelligence
LinkedInMar 2024
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