Sergio Adrian Prudencio

Experience

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  UEFA EURO 2016

  Jun 2016 - Jul 2016

  VIP Welcoming UEFA EURO 2016 Volunteer

  Collaborating with the Welcome Services Coordinator Manager to ensure VIP Guests have a positive experience.Main tasks: - Welcome Services : Planning and organizing welcome services for VIP Guests in the city of Lyon, ensuring hotel - stadium transportation (group or individual).- Customer Service: Providing general information to the VIP guests by addressing inquiries, resolving issues with the help of ticketing team, and ensuring their needs are met.- Event Coordination: Assisting with the coordination of the match day. Coordinating transportation with the Fleet management team facilitating guest transportation and stay in the host city (Lyon).- Safety and Compliance: Ensuring compliance with safety regulations of the host city. Implementation of emergency procedures for transportation on the match day.- Cultural Sensitivity: Demonstrating cultural sensitivity and awareness when interacting with teamates and VIP guests from diverse backgrounds. Show less

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  Objectifs GSE

  Sept 2018 - Jul 2021

  Partnership Manager for the association, overseeing 4 different missions on different topics (sustainability, sports, networking, media). Creation of both short-term and long-term partnerships (Lydia, Dominos Pizza, Apicil, Olympique Lyonnais, Handisports Lyonnais) Organization of sporting events within the OGSE association of iaelyon. Responsible for contacting partners (sports clubs) and organizing a tournament.Organisation of a charity run in partnership with Handisport lyonnais. 500 participants to support Handisports.

  • Partnership Manager

    Jun 2020 - Jul 2021

  • Sports Events Organisation

    Sept 2018 - Jun 2020
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  Groupe LDLC

  Feb 2019 - Sept 2019

  HR Assistant

  Assist the HR department with various tasks related to payroll administration in a changing environment (The acquisition of BIMP by LDLC). Using as tool CegidMain tasks: - Data Entry: Entering and updating employee data in the payroll system, including personal information, salary details, applying the different commissions and bonuses to the specific employees. - Expenses Management: Expenses Tracking, approval, receipt management, expense analysis and reimboursment, expense reimboursement. - Creation of reporting Dashboards in Excel : Creation of the variable / commissions / bonuses into an Excel - Fleet Management : Creation of a reporting dashboard for the company's fleet taking in account elements such as insurances, compliance, maintenance, contracts with the supplier.- Social Reporting : Elaboration of the CHSCT Report ensuring compliance with state, and local labor laws, regulations, and reporting requirements related to HR. Show less

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  Comité d’Organisation Local – Coupe du Monde Féminine de la FIFA, France 2019

  Jun 2019 - Jul 2019

  V/VIP Guest Operations Coordinator assistant in Stadium Volunteer

  Under the management of the V/VIP Guest Operations Manager the main goal of this experience was to manage a group of 14 volunteers in the different V/VIP areas in the Stadium for the semi finals and the final. Provide exceptional customer service to VIP guests, anticipating their needs, resolving any issues or concerns promptly, and ensuring their overall satisfaction with their experience.Main Tasks: - Arrival and Departure Coordination: Prepare the volunteers team for the V/VIP guest arrivals and departures, including greeting guests upon arrival, arranging transportation, and facilitating in stadium installation in order to ensure a seamless experience.- Accommodation Management: Oversee the organisation, allocation, and management of accommodation facilities for VIP guests, ensuring their accommodations meet their preferences and requirements working under pressure.- Event Coordination: Assist with the coordination of the event collaborating with different teams such as the ticketing team, catering arrangements, audiovisual setup, to ensure a successful and memorable event.- Security and Confidentiality: Ensure the safety, security, and privacy of VIP guests by implementing appropriate security measures, maintaining confidentiality of personal information, and coordinating with security personnel as needed.- Crisis Management: Handle any unexpected situations or emergencies involving V/VIP guests with professionalism and discretion, coordinating appropriate responses collaborating with the other teams. Show less

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  LENNOX EMEA

  Mar 2020 - Aug 2020

  Assistant paie ressources humaines

  - Assistance in Structuring the Payroll Service: Analysis of existing processes, Identifying the strengths and weaknesses of current payroll processes. - Key performance indicators for the payroll service help to monitor the efficiency and effectiveness of the service. Identification of the relevant KPI's and implementation of a Dashboard. - HRIS : Configuration and customization depending on the department.- Work on the Social Report: Data collection from different sources in order to draft a social report. Show less

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  Aktor Interactive

  Sept 2020 - Jul 2021

  Business Developer

  International Business Developer: Development of the Latin American market, lead generation, prospection and call for tenders.Design of recruitment software for Spain, Italy, England, and Latin America, adapting the product to meet regional needs.Recruitment consulting: enhancing employer branding, auditing recruitment websites.HR Marketing.

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  Renault Trucks

  Aug 2021 - Oct 2022

  Ensuring the skill level of importers employees: deployment of an annual training schedule for 49 countries, creation of training catalogs in collaboration with the technical, sales and after sales team.Deployment of the training strategy by mobilizing various resources (human and digital), gathering market needs, negotiating with providers, and setting up indicators.Management of change projects for the markets.Implementation of an online platform (SharePoint) for the markets: creating an action plan and execution.Monitoring of billing.Creation of a data monitoring system on the "Campus Online", tracking the annual schedule.Organization of an event with 40 sales representatives from across Africa. Show less

  • Competence Development Manager Renault Trucks Africa & Lapac

    Nov 2021 - Oct 2022

  • Competence Development Assistant Renault Trucks Africa & Lapac

    Aug 2021 - Oct 2021
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  Projet Mariposa

  Sept 2021 - Mar 2022

  Consultant en management

  Final year project, conducting a week of management consulting.Project centered around the Avignon Festival:Diagnosis, facilitation, and support of working groups.Facilitation of management workshops focused on a entertainment company.

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  Seequalis

  Oct 2022 - now

  Change Management Consultant – Bergerat Monnoyeur (IT Department – User Experience Team)Feb 2025 – OngoingLeading two parallel missions within a newly structured UX team.1. Supporting the adoption of Salesforce by field techniciansDesigned and rolled out an adoption strategy for a new CRM tool targeting field service technicians and after-sales stakeholders (dispatchers, service managers, team leads).Implemented a multi-audience communication plan, developed a project branding, and deployed a mandatory training program.Led workshops and provided tailored support to drive engagement and address operational challenges.Key Results: Training completion rate among field technicians, improved KPIs related to service performance, and enhanced traceability of on-site interventions.2. Driving Microsoft 365 adoption across the organization - 10 000 persons (France & International)Created and launched a SharePoint platform showcasing Microsoft 365 best practices for employees in France and abroad in 15 different languages.Built and animated a user community to foster peer learning and knowledge sharing.Contributed to the development of an AI Copilot agent and led initiatives to increase awareness of AI-powered tools in daily workflows.Managed a cross-functional project team to deliver on key milestones.Key skills: Project management, change strategy, digital and AI adoption, internal communication, training, content creation (videos, SharePoint), community building.Tools : Synthesia, Sharepoint, Copilot, Copilot Studio, Canva, Planner, Salesforce FieldService, 360 Learning. Show less June 2023 to January 2025 – ACCOR – Consultant Change Manager / MyBoardingPass DeploymentContext:Accor is one of the largest hoteliers in the world. Within Accor Tech (IT Department), as part of an organizational transformation and working for the Strategy & Performance team. This transformation aims to reduce Accor's reliance on external providers by internalizing talent through the opening of a Tech Center in Bangkok. Two main phases of the mission in the transformation:1. Supporting the improvement of working interculturally and across different time zones:Implementing intercultural leadership training to enhance understanding of French and Thai cultures.Creating "Golden Rules," a best practices guide to improve asynchronous and remote work.Establishing "English Coffee Corners" in France and Bangkok to help employees improve their English skills in a safe environment.Creating the "Cross-Cultural Ambassadors Program," a community of ambassadors in various Accor sites (France, Bangkok, Rest of the World). The objectives of this community are to create a passing culture and provide a go-to person in the different Accor sites.Creating a reward system between teams/departments.Expected Impacts:- Improve the asynchronous ways of working- Achieve a better performance- Enhance a global culture in Accor Tech- Connect different geographical sites 2. MyBoardingPass Deployment:Diagnosing onboarding processes at the France and Bangkok sites with relevant stakeholders (HR, IT, Communication, Workplace, Managers). Creating the standard onboarding journey for Bangkok and France.Deploying MyBoardingPass within the 7 departments of Accor Tech as part of the transformation.Supporting managers in the implementation MyBoardingPass.Continuously improving the onboarding process across all departments.Creating specific onboarding paths by department.Results:91 people onboarded in Bangkok and 40 in France.Average satisfaction of new joiners: 8.9/10. Show less May 2023 – Engie – MyBoardingPass DeploymentContext:Within the Business Process Optimization team, employee retention is key because the team's profiles are atypical in the market. The integration process for new employees is complex due to the large amount of sources, scattered information, and difficulty accessing knowledge at various levels within the company.Missions:- Leading diagnostic workshops on the BPO onboarding process. Collectiven and individual workshop with different stakeholders in order to define the foundamentals of the onboarding process.- Analyzing different sources of knowledge and labeling tasks by function.- Analyzing the challenges of the onboarding process.- Configuring the onboarding journeys for BPO and New Business teams.- Training administrators among managers for the adoption of MyBoardingPass. Show less Context:Seequalis is a consulting firm that supports its clients in accelerating the adoption of digital transformation. Belonging to the "Digital Transformation" practice, I worked on developing and deploying an Onboarding method and supporting intercultural and multisite work for several clients.Missions:- Designing and finalizing MyBoardingPass (offer based on the Planner tool - O365 suite).- Deploying MyBoardingPass.- Participating in the pre-sales process (Suez, Engie, Eramet, KparK, Accor) to identify prospect needs and adapt the solution.- Participating in time and cost estimation for a MyBoardingPass deployment service.- Follow-up meetings with clients and prospects.- Management of consultants for the deployment of MyBoardingPass within the Helpline sales team. Show less Oct. 2022 to Jan. 2023 – Accor – Change ManagerContext:Accor is one of the largest hotel groups in the world. Within the IT Department, I worked in a big project of delocalisation of the proximity support from France to Tunisia. In a change context related to the support service (organizational and geographical). The project has already been scoped, and I am responsible for executing the communication plan.Missions:- Monitoring and implementing the communication plan according to the project needs.- Setting up and tracking KPIs related to user experience.- Follow-up meetings with project managers and stakeholders.- Creating a user club: organizing workshops to get qualitative user feedback on service evolution in order to adapt the communication plan. Show less

  • Change Management Consultant

    Feb 2025 - now

  • Change Management Consultant

    Jun 2023 - Jan 2025

  • Consultant

    Apr 2023 - May 2023

  • Consultant

    Oct 2022 - May 2023

  • Change Management Consultant

    Oct 2022 - Jan 2023