Connor Harkness

Experience

• 

  The Foresters Arms Kilburn

  Mar 2016 - Dec 2016

  Bar Waiter

  - Placing customers orders.- Waiting on customers.- Bar work.- Kitchen Porter.

• 

  McDonald's

  May 2016 - Sept 2016

  Cashier
• 

  The Hawkhills

  Nov 2016 - Sept 2017

  Bar Waiter

  • Customer interaction and serving members of the public.• Opening and closing a bar as well as other bar and waiting work.• Opening and working a till.• Stock rotation and replenishing stock.• Cleaning and general housekeeping duties.

• 

  DOOLEYS OF EASINGWOLD LIMITED

  Jun 2017 - Sept 2017

  Stock Assistant

  • Managing and rotating stock.• Working a till and handling money.• Serving customers and handling any customer enquiries.• Multitasking whilst serving customers.• Manning the shop alone if necessary.• Personal interests

• 

  PLANET RAIL LIMITED

  Sept 2017 - now

  • Managing correspondence with customers, suppliers and colleagues by answering calls, emails and sorting mail. • Answering phone calls, dealing with them accordingly and transferring them as necessary to the relevant person. • Involvement in all aspects of the customer journey - including taking the initial enquiry, producing an accurate costing sheet, preparing an itinerary and quotation for the customer, making the relevant bookings with suppliers. • Handling the day to day administrative tasks relating to completing customer bookings • Improving product knowledge including rail networks, ticket types, key destinations and displaying an active interest in travel trends.• Use of all of the ‘Microsoft package’, including Word, Excel and Outlook. These include updating the customer booking sheet, database and marketing consent (GDPR). • Production of customer travel documents including day to day itineraries and cross-checking rail tickets and timings.• Train and manage new Apprentices alongside my line manager. • Improving the usability, design, content and conversion of the website, including adding new itineraries, updating existing holidays and price changes. • Providing customers with a full quotation of their trip after their initial enquiry.• Working alongside the product manager to contribute towards new package ideas.• Selling and providing information regarding excursions and several day trips.• Opening and closing the office on several occasions. Show less

  • Operations Manager

    Jan 2025 - now

  • Assistant Manager

    Dec 2023 - Jan 2025

  • Senior Operations Executive

    Sept 2022 - Dec 2023

  • Product Executive

    Sept 2018 - Sept 2022

  • Administration apprentice

    Sept 2017 - Sept 2018